IT Support / Helpdesk

Job overview

We are looking for a IT Support / Helpdesk who can deliver in a Thai white-collar team. Office of 30-300 staff needing first-line IT support and asset control. Keep employee devices, accounts, and office IT running. Use this page as a ready job description: overview, responsibilities, salary guidance for Thailand, qualifications, and a template you can paste into a free job post.

Job responsibilities for IT Support / Helpdesk

As a IT Support / Helpdesk, day-to-day work typically includes the items below. Edit the list so it matches your stack, tools, and team size before you publish.

• Resolve tickets for laptops, email, VPN, and printers
• Onboard/offboard accounts and devices
• Maintain inventory of hardware and licenses
• Coordinate with vendors for network and hardware repair
• Document SOPs and escalate security incidents

IT Support / Helpdesk salaries in Thailand

• Typical posted band: ฿18,000-35,000
• Use the WorkVenture salary estimator for IT Support / Helpdesk bands in Thailand.
• Exact pay depends on seniority, English need, industry, and Bangkok vs upcountry.

Salary estimator

IT Support / Helpdesk job qualifications

Basic qualifications to consider for a IT Support / Helpdesk in Thailand include:

• 1-3 years helpdesk or desktop support
• Windows and Google/Microsoft 365 basics
• Patient user communication in Thai

IT Support / Helpdesk skills required

Beyond formal qualifications, strong IT Support / Helpdesk hires usually bring a mix of tools and working style:

• Basic networking
• MDM tools (Intune, Jamf)

Candidates also care about how you frame the role:

• Headcount supported
• On-site hours
• MDM / identity stack
• After-hours on-call

What to expect as a IT Support / Helpdesk

What the role often feels like in practice (use this to set expectations in interviews):

• Clear ticket queue (L1/L2)
• Image and issue laptops
• Reset access and VPN issues
• Asset inventory updates

Job description template

Copy the block below into your ATS or free job post. Replace company name, tools, and location before publishing.

Job title: IT Support / Helpdesk
About us: Office of 30-300 staff needing first-line IT support and asset control.
Responsibilities:
- Resolve tickets for laptops, email, VPN, and printers
- Onboard/offboard accounts and devices
- Maintain inventory of hardware and licenses
- Coordinate with vendors for network and hardware repair
- Document SOPs and escalate security incidents
Requirements:
- 1-3 years helpdesk or desktop support
- Windows and Google/Microsoft 365 basics
- Patient user communication in Thai
Nice to have:
- Basic networking
- MDM tools (Intune, Jamf)
Compensation: ฿18,000-35,000
Benefits: Social security, group health (as applicable), annual leave per company policy
Location: Bangkok office / hybrid (edit to match)
How to apply: Apply via this job post or email your CV to [email protected]

Tips for writing this job ad

• State headcount and on-site vs hybrid support hours
• List identity stack

Weak ad: IT support. Fix computers. Good attitude. Can lift equipment.

Strong ad: IT Support / Helpdesk for ~120 staff. M365/Google, laptop fleet, ticket SLA. ฿18,000-35,000. Bangkok office.