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Skills:
English
Job type:
Full-time
Salary:
negotiable
- Customer Care.
- Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
- Provide assistance to customers with inquiries, concerns, and special requests.
- Handle customer cases and complaints in a professional and timely manner.
- Coordinate with internal teams to resolve issues and deliver seamless support.
- Collect and record customer feedback for continuous improvement.
- Information & Guidance.
- Provide clear, accurate, and engaging information about the New area.
- Explain concepts related to sustainability and commercial innovation to visitors.
- Support visitors in understanding facilities, services, and experiences within the space.
- Tour & Delegation Management.
- Lead guided tours and study visits for institutions, organizations, and partner delegations.
- Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
- Act as a representative for New when engaging with VIP guests or international groups.
- Standards & Operations.
- Ensure high standards of cleanliness, safety, and visitor experience within the New area.
- Represent the New brand with professionalism, enthusiasm, and service excellence..
- Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
- Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
- Experience handling VIP guests, international delegations, or guided tours is an advantage.
- Knowledge of customer service best practices and visitor engagement.
- Ability to deliver presentations and guided tours to diverse audiences.
- Strong command of English and Thai (spoken and written); additional languages are beneficial.
- Service-minded with a welcoming personality.
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proactive, collaborative, and team-oriented.
- Professional appearance and conduct.
- 5 working days per week.
- Able to work in shift time (divided into 3 shifts).
2 days ago
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