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Full-time

• During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices.
• Processes parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Works harmoniously and professionally with co-workers and he/she directly report to Assistance Chief Concierge.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of internal software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Non-Essential Functions.
• Assists with responsibilities and duties in the absence of Concierge leaders or due to heavy volume in the areas of the Bell stand, Front desk. Door greeter and lobby coverage,.
• Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bangkok at Chao Phraya River provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.