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Skills:

Finance, Business Development, English

Job type:

Full-time

• Visit and observe branches to identify pain points in work processes or operational equipment. Use raw data on various transactions from each branch to select suitable branches for visits. During the visit, observe the actual service delivery and conduct interviews with staff and/or customers to identify pain points and work journey gaps. Then, discuss the findings with all relevant departments to find solutions and improve work processes. The goal is to enhance operational efficiency and improve customer experience.
• Conduct field visits to observe and perform real transactions at various banks to collect data. Study their operations, equipment usage, overall workflow, and different bank locations. Summarize the findings based on observations. Branch selection covers different types, such as new branches in malls and stand-alone locations, as well as high-performing branches in both mall-based and stand-alone formats.
• Manage projects and drive related departments to meet deadlines and achieve goals. Gather and analyze requirements to create work process flows, including both AS-IS and TO-BE journeys. Design user interface screens, prepare business requirements, and coordinate closely with all relevant stakeholders.
• Monitor and ensure timely report submissions, analyze data to track digital usage at branches, identify target branches with usage gaps, and drive initiatives to increase digital adoption.
• Bachelor s degree or above, major in Business Administration, Marketing, Finance, Engineer, or related disciplines. MBA is a plus.
• 5 years or above working experience Channel Development, Business Development in Retail Banking, Financial services or Retail.
• A mature self-starter with strong drive, motivation and committed with good business sense and problem-solving skills.
• Analytical skills to evaluate market trends, channel performance, and business opportunities.
• Skill needed are.
• Project management skill with technical & business background.
• Process improvement skill.
• Data & Analytical skill.
• Communication skill.
• Interpersonal skill.
• Excellent communication and presentation skills with good command of both written and spoken English.
• Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Experience:

1 year required

Skills:

Sales, Microsoft Office, Excel, English

Job type:

Full-time

• Collaborate with various internal teams to understand ongoing & upcoming changes like loading, marketing, commercial, revenue, loyalty.
• Treating escalation tickets raised by end user to ensure timely assistance while ensuring quality service standards.
• Assist L1 SDL Manager to monitor quality per the defined KPIs & highlight the same monthly.
• Facilitate knowledge sharing and information dissemination across all Level 1 team members to ensure consistent skill levels and operational efficiency.
• Assist L1 SDL Manager to ensure that all (new) functional processes are applied correctly.
• Identify knowledge gaps within the team & address the same via training sessions.
• Identify the need to evolve the knowledge database & raise the concern with the dedicated team following the process in place.
• Provide support to the provider in a different cultural and linguistic context.
• Contribute constantly to the optimization of the quality of service.
• Have an overview of the distribution operations and a good knowledge of the processes delegated to the service provider.
• Availability and reactivity to provide quick answers to interlocutors.
• Qualifications Bachelor's degree or higher in a relevant field.
• Minimum 1 year of experience in hospitality or sales support.
• Fluency in English and proficiency in Thai.
• Advanced proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Strong problem-solving, analytical, and communication skills.
• Ability to excel in a fast-paced, high-pressure environment.
• Self-motivated with a proactive, results-oriented approach.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Skills:

Sales, Good Communication Skills

Job type:

Full-time

• Minimum age of 20 years old.
• For candidates with no telemarketing sales experience: Bachelor's degree or higher.
• For candidates with at least 1 year of telemarketing sales experience: Vocational Certificate (Por Wor Sor),.
• High Vocational Certificate (Por Wor Chor), or Matthayom 6 (Grade 12).
• Good communication skills and pleasant phone voice.
• Passion for sales and service.
• Positive attitude, patient, diligent, and honest.
• Basic computer skills.
• Possession of a Non-Life Insurance Broker license will be considered an advantage.
• Workdays are Monday - Friday and every other Saturday, from 9:00 AM - 6:00 PM.
• Work Location: Two Pacific Place Building, 25th Floor, Sukhumvit Road, Khlong Toei Nuea Subdistrict, Watthana District, Bangkok.
• Easily accessible via BTS Skytrain, Nana Station (Exit 2).
• Application Period: From now onwards.
• One 1 - 1.5 inch photograph (taken within the last 6 months).
• Resume (if available).
• Three copies of your National ID card.
• Three copies of your House Registration.
• One copy of your Name Change Certificate (if applicable).
• One copy of your Military Service Certificate (Sor Dor 8 or Sor Dor 43).
• One copy of each of your educational transcripts/certificates..
• You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with.

Job type:

Full-time

• Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Job Details.
• Job title At Your Service Agent Position Type Full Time Job ID 25095811 Additional Info Career area Rooms & Guest Services Operations Location(s) JW Marriott Hotel Bangkok Beware of recruiting scams. Marriott maintains a no fees recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.