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Skills:

Assurance, eCommerce, Legal, English

Job type:

Full-time

• Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business.
• Work with vendors to ensure quality targets are met by providing training programs and quality related refresher.
• Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks.
• Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality.
• Develop and maintain QA programs complementary to the quality system, corporate objectives and policies.
• Report, analyse, and provide insights on our quality process.
• Provide reports and support the Moderation QA Manager.
• Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations.
• Bachelor s Degree or equivalent education/experience, advanced degree is preferred.
• 2+ years experience working on content quality, safety or policy in a major tech or media company.
• Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead.
• Great people management skills and currently managing large multicultural teams with diverse skills.
• Deep understanding of e-commerce compliance requirements and internet governance management.
• Demonstrate good judgment, training and management skill.
• Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.