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Skills:

Automation, Finance, Excel, English

Job type:

Full-time

• Process and maintain data accurately and in a timely manner onto databases using technical and financial knowledge.
• Communicate & liaise with internal and external departments for resolution of data queries, including direct contact with customers. Has expertise in data related issues.
• Solid knowledge of financial regulations and market practices/conventions in relevant markets.
• Improve efficiencies in work practices by implementing automation where possible.
• Enhances usage of available tools/support to best of advantage to maintain/improve content quality during daily operations.
• Ensures data quality, accuracy, timeliness and completeness per company standards for their covered product/market.
• Test new database/application releases where appropriate, providing guide user feedback.
• Supports specific projects, as assigned by the manager.
• Deliver high productivity and quality data.
• Proactively identify and resolve data problems.
• Qualifications Bachelor's Degree or higher in Economics, Finance, Arts, Humanities or related field.
• Good Simplified Chinese writing and reading skills. Korea writing and reading ability is a plus.
• Good English communication skills.
• Microsoft Word and Excel.
• Knowledge in financial markets and financial or accounting terms is a plus.
• Accuracy and attention to detail.
• New graduates are welcome to apply.
• LSEG is an equal opportunities employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job type:

Full-time

• Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives..
• Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks..
• SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client..
• Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed..
• Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken..
• SOPs and Documentation: Create/Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process..
• Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly..
• Performance & Business Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis..
• Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system..
• Attendance Tracking: Accurately track team attendance for billing purposes..
• Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy..
• Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols..
• Strong knowledge of content policies, community guidelines, and online safety practices.
• Ability to analyze data and generate meaningful insights to drive performance improvements.
• Analytical skills to identify issues, assess situations, and find practical solutions.
• Excellent verbal and written communication skills to convey information clearly and concisely.
• Strong leadership qualities to guide and motivate team members.
• Skill in setting performance goals and monitoring team members' progress.