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Skills:

Public Relations, Accounting, Energetic, English

Job type:

Full-time

• The F&B Guest Relations Manager will support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction.
• Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately.
• Provide full assistance to guests concerning general queries all the restaurants.
• Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc.
• Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• Obtain familiarity with restaurant policies and procedures about training, safety and security.
• Understanding all outlet layouts and table/ floor plans.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Provide knowledge and skill training to the team both on the job and classroom training.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• What You Will Bring.
• One to two years previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable.
• College education or equivalent experience;.
• Previous employment experience in a similar position with other luxury Hotels will be an added advantage;.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Positive attitude with a generous and uplifting team approach.
• Ability to proactively anticipate and prioritize the needs of the guest.
• Energetic and professional approach to his/her craft.
• Fluency in Thai and working proficiency in English are essential requirements.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
• The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Experience:

No experience required

Job type:

Full-time

Job type:

Full-time

• Acts as point of contact for residents and local customers; provides individual assistance and accurate information.
• Resolves resident s concerns and complaints speedily and efficiently; ensures complete resident satisfaction, protects the reputation of the residences and the company.
• Work closely with security team to ensure the general safety and security of the building during overnight shift.
• Keeps management informed of residents and staff related incidents; represents senior management in their absence, able to write a report.
• Ensures areas under supervision are perfectly maintained, clean and tidiness; conducts routine inspections of residences public areas; takes proactive steps to rectify any shortcomings.
• Ensures pending follow up action is communicated to the next shift.
• Works harmoniously and professionally with co-workers and supervisors.
• ADDITIONAL RESPONSIBILITIES.
• Assists Residences Concierge, Door and Bell attendant with responsibilities and duties in their absence or due to heavy volume periods.
• Works closely with hotel night shift to ensure the general security of the building.
• Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences.
• Visa sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Residential Night Supervisor and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.