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Job type:

Full-time

• The team works closely with product teams, local operations, customer service team and country PMs, addressing diverse requests and insights to create better-integrated solutions. With a focus on cross-cultural collaboration, we are part of a larger Design Studio that includes research, product, writing, enabling a holistic and innovative approach to problem-solving..
• We are seeking a talented UX/UI Designer to join our Thailand team and drive impactful user experiences in the logistics domain across Southeast Asia. You will particip ...
• Manage and optimize the end-to-end operations experience, ensuring smooth and efficient processes for many user types within logistic sector.
• Develop ideas, strategies, and solutions to address user pain points and enhance satisfaction.
• Collaborate with internal designers and cross-functional teams, including product, operations, and technology, to align on goals and drive initiatives for continuous improvement.
• Create user flows, wireframes, prototypes, and high-fidelity designs that adhere to usability best practices.
• In certain project scenarios, when implementing new features, collaborate with the product team to conduct targeted research and gather valuable insights from local operators at facilities in Thailand.
• Drive initiatives focused on continuous improvement and adapting to market needs..
• Education Level: Bachelor s degree or higher in Design, Human-Computer Interaction, or a related field.
• At least 3 years of professional experience in UX/UI design or a related field.
• Strong expertise in UX/UI design principles, interaction design, and visual design.
• Proficiency in English, both written and verbal, is crucial, as effective communication and collaboration with teams across Southeast Asia are integral to the role.
• Proficiency in design tools: Figma, Adobe.
• Able to translate insights into actionable designs, incorporating feedback into iterative design processes.
• Ability to create user flows, wireframes, prototypes, and high-fidelity mockups.
• Strong communication skills to convey ideas clearly and collaborate with cross-functional teams.
• Effective teamwork abilities in a cross-cultural and dynamic environment.
• Self-management skills, including time management and the ability to prioritize tasks in a fast-paced setting.

Skills:

Usability Testing

Job type:

Full-time

• Governs all designs and direction to ensure intuitive & innovative solution and drive consistency following established design principles, guidelines & patterns for all Krungsri Mobile app s squads.
• Leads and executes experience activities, results and artifacts, including customer journey maps and personas, empathy maps, service design blueprints, content strategy, information architectures, experience ecosystem maps, storyboards, and aspirational experience narratives.
• Team up with User Researchers and CX to maintain consistency for all Krungsri s touchpoints.
• Assesses and optimizes the performance of new and existing features by conducting/participating usability testing and interpreting analytic data.
• Identify emerging opportunities for improving the user experience of core journeys in the mobile app.
• Identify the root causes of wider customer experience issues and help teams tackle them.
• Using your holistic view of the whole application to bridges between different parts of the sub-module on Application to create seamless experience for the customer.
• Bachelor's degree in marketing, communications, advertising, Business management, Business Administration, or in a related field preferred.
• At least 5 years' experience as a customer experience specialist, or a similar customer support role on the Mobile application.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skill.
• Satay connected with KRUNGRI CAREER at:FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer)LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer)Talent Acquisition DepartmentBank of Ayudhya Public Company Limited1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120

Experience:

3 years required

Skills:

Research

Job type:

Full-time

• Partner with product and business teams to research, design, and prototype new user experiences.
• Create digital solutions that address customer needs and achieve business objectives.
• Perform user research to understand user needs and validate proposed solutions.
• Participate in internal projects to improve the effectiveness and efficiency of the UX design team.
• Thai citizens (fluent Thai speaker) only.
• 3+ years of product design experience, with an emphasis on mobile UX design.
• Portfolio available demonstrating a history of delivering quality products, your roles and responsibilities, and the design processes used.
• An understanding of user-centric principles, human-computer interaction, psychology, and usability.
• A talent for articulating ideas and presenting your work.
• Fluency with industry-standard design tools (We use Figma).
• Experience mentoring and upskilling other designers.
• Very comfortable with speaking up, asking questions, and receiving feedback.
• Experience using Design Thinking (or similar design methodology) preferred.
• Able to handle multiple projects and tasks simultaneously.