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Skills:

Arabic

Job type:

Full-time

• Anantara Siam Bangkok Hotel.
• _Overview_.
• Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, t ...
• The primary responsibility is to provide impeccable services to guests. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest inquiries, requests, and comments promptly and efficiently, ensuring their stay in the hotel is to their fullest satisfaction.
• The primary responsibility is to provide impeccable services to guests. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest inquiries, requests, and comments promptly and efficiently, ensuring their stay in the hotel is to their fullest satisfaction.
• Arabic Speaker.
• Prior direct experience in Hotel Front Office & F&B operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work in shifts, weekends, and public holidays.
• Computer skills in MS Office; experience in operating/using Property Management Systems (PMS) is preferred. With Opera experience is preferred.
• Anantara Siam Bangkok Hotel combines an unrivalled location with iconic design and gracious hospitality. High chandeliered ceilings, hand-painted silk murals and lush gardens provide a feeling of sanctuary in this city that never sleeps.
• Venture out and explore, with the skytrain just steps away. Wander on foot to Bangkok's most exclusive malls, just around the corner. Return for award-winning dining and unwinding at Anantara Spa.
• A tropical oasis in the most exclusive location.
• Designed with contemporary décor blends with comfortable, elegant furnishings and distinctive Thai elements, creating a luxuriously serene ambience.
• Luxurious city living, plush comforts are enjoyed with views over tropical gardens, the pool or the private golf course.
• Unwind at the hotel with world-class facilities and the services.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

9 years required

Skills:

Business Development, Risk Management, Architecture, Automation, Salesforce, Assurance, English, Arabic

Job type:

Full-time

• D365 Contact Center solution design and architecture.
• D365 CCaaS delivery leadership and capability build.
• Client advisory on contact center transformation and adoption.
• Lead D365 CCaaS solution design and delivery across omnichannel engagement, case management, and intelligent routing.
• Define scalable, secure, and high-performing solution architectures across D365 Customer Service, Power Platform, and Azure integration services.
• Lead the full project lifecycle from discovery and design through build, testing, deployment, and go-live, aligned with Microsoft best practices.
• Facilitate client workshops to capture requirements, map journeys, and translate needs into scalable, sustainable solutions.
• Serve as the client-facing delivery lead, presenting architecture, recommendations, demos, and progress updates to business and technical stakeholders.
• Implement AI-powered service capabilities, including Copilot, Conversational AI, agent assist, knowledge recommendations, summarization, and automation.
• Oversee D365 Customer Service and Power Platform configuration, customization, QA, testing, issue resolution, SIT/UAT, and deployment readiness.
• Design and govern enterprise integrations using Azure services and proven patterns to enable seamless end-to-end processes.
• Lead, mentor, and coach developers and consultants, providing technical oversight and building team capability.
• Support business development through solutioning, proposals, estimates, presentations, demos, PoCs, and AI-enabled customer engagement opportunities.
• What You'll Bring.
• 6 - 9 years of hands-on experience designing and delivering CCaaS solutions on leading platforms such as Genesys Cloud CX, NICE CXone, Amazon Connect, Cisco Webex Contact Center, or Salesforce Service Cloud.
• Proven CCaaS delivery experience with strong knowledge of scalability, resilience, and modern cloud deployment models.
• Strong understanding of omnichannel contact centers, including voice, chat, email, social orchestration, intelligent routing, case management, and seamless customer and agent experiences.
• Proven ability to design and implement AI-powered CCaaS solutions, including Conversational AI, automation, workflow orchestration, decision support, and AI-assisted operations.
• Focused on improving business outcomes through automation, intelligence, self-service, AI-driven productivity, and omnichannel CX optimization.
• Experience integrating contact center platforms with CRM systems to enable unified customer views and consistent engagement.
• Strong understanding of CC architecture, operating models, journey orchestration, workforce optimization, service analytics, and continuous improvement.
• Exposure to multiple CCaaS vendors, with ability to adapt patterns, capabilities, and architectures across ecosystems.
• Knowledge of D365 Contact Center and Customer Service, with ability to ramp up quickly and lead Microsoft ecosystem delivery.
• Experience with Azure Communication Services, Teams Voice, Microsoft Copilot, Copilot Studio, or Azure AI Foundry is a strong advantage, along with awareness of the multi-vendor CCaaS landscape and Microsoft's differentiators.
• Soft Skills.
• Strong client engagement and stakeholder management skills.
• Experience leading delivery teams and workstreams.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving and communication skills.
• Language Skills.
• Fluency in English (required).
• Fluency in Arabic (required).
• Certifications (Preferred).
• Relevant certifications from leading CCaaS platforms, such as Genesys Cloud CX, NICE CXone, Amazon Connect,Cisco Webex Contact Center, Salesforce Service Cloud.
• D365 Customer Service Functional Consultant Associate.
• D365 Customer Experience Analyst Associate.
• Copilot and Agent Administration Fundamentals.
• Additional certifications in D365 Customer Experience or Solution Architecture are a plus.
• How You'll Make a Difference.
• At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.

Experience:

3 years required

Skills:

Financial Modeling, Financial Analysis, Assurance, English, Arabic

Job type:

Full-time

• With offices in 152 countries and nearly 328,000 professionals, we are one of the world's leading professional services networks, helping organizations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East's transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region's future.
• Line of Service Overview.
• Our Deals practice helps clients navigate complex transactions and unlock value through mergers, acquisitions, divestitures, and strategic investments. We bring deep industry knowledge and technical expertise to support clients across the deal lifecycle - from strategy through execution.
• Business Unit Overview.
• The Real Estate, Hospitality and Leisure team within Deals provides strategic advisory services to developers, private equity funds, REITs, government institutions, and other industry stakeholders across the MENA region. Our services include market assessments, feasibility studies, business planning, portfolio restructuring, financial modeling, and commercial due diligence.
• How You'll Contribute.
• Developing financial models for mixed-use real estate developments across asset classes and financing structures.
• Conducting development appraisals and financial analysis to support client strategies.
• Designing and implementing corporate strategies, business plans, and investment roadmaps.
• Engaging with external investors and conducting market studies and area program assessments.
• Leveraging data insights to develop client solutions and recommendations.
• Supporting the development of written reports with analysis, findings, and recommendations.
• Delivering complex projects while building trusted advisor capabilities.
• Contributing to knowledge sharing, training, and team development initiatives.
• Building collaborative relationships and fostering a productive team environment.
• Managing multiple project deliverables and ensuring successful outcomes.
• What You'll Bring.
• Minimum of 3 years of relevant experience in strategy or consulting, ideally within real estate, hospitality, leisure, private equity, or investment environments.
• Bachelor's degree from a top-tier university; Master's degree or RICS-accredited qualification is a plus.
• RICS designation preferred but not essential.
• Strong technical skills in financial modeling, report writing, and presentation.
• Experience in feasibility studies and mixed-use development projects.
• Exceptional analytical and commercial problem-solving abilities.
• Ability to manage time effectively and prioritize high-quality deliverables.
• Excellent interpersonal, communication, and leadership skills.
• Fluent in Arabic and English.
• Your flexibility to travel 75% of the time. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients.
• How You'll Make a Difference.
• At PwC Middle East, we expect all our people to embody the skills and behaviors of.
• The PwC Professional.
• framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that help you thrive in work and life. Learn more about.
• Life at PwC Middle East.

Skills:

Architecture

Job type:

Full-time

• With offices in 152 countries and nearly 328,000 professionals, we are one of the world's leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East's transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region's future.
• Line of Service Overview.
• Internal Firm Services (IFS) brings together the specialist functions that enable PwC Middle East to run, grow and transform - supporting our people, clients and business with the capabilities needed for the future of work. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology & AI, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Transformation & Change. As we continue to embed data, technology and new-age AI into how we work, we are hiring talent who can help our teams become more AI-enabled, digitally confident and ready to create greater value across PwC Middle East.
• Business Unit Overview.
• The Chief Technology & AI Office organization invests in new business models that leverage our knowledge to build Generative AI solutions for the growing digital market. Each new solution focuses on data-driven platforms or other intellectual-property-based solutions that draw on emerging technologies and new business models.
• How You'll Contribute.
• Our Solution Architecture team shapes the technical vision behind these solutions - turning innovative ideas into scalable, production-ready platforms. Through the process of building new solutions, we foster a culture of innovation, extend the relevance of our brand in the market, and generate new revenue.
• Solution the development of Generative AI projects executed by development teams, and provide technical guidance on Gen AI tools, frameworks, and platforms.
• Define target-state architectures and reusable reference patterns for Gen AI solutions - including Retrieval Augmented Generation (RAG), agentic and multi-agent orchestration, and prompt and evaluation pipelines.
• Design applications and services within the organisation, and collect and clarify business requirements to translate complex problems into robust technical designs.
• Own non-functional requirements such as scalability, performance, latency, observability, security, and cost optimization across AI solutions.
• Establish Responsible AI, privacy, and governance guardrails, and ensure solutions are secure, compliant, and aligned to enterprise standards.
• Actively support the implementation and execution of the processes for the definition, maintenance, and compliance management of the Enterprise Architecture, and assist the Enterprise Architects in assessing technology solutions.
• Lead technical design reviews and execute periodic code reviews to uphold engineering quality.
• Shape and deliver digital products that meet and exceed the expectations of our clients and our own quality criteria.
• Be actively involved in planned and unplanned business development activities to help identify and research opportunities with new and existing clients.
• Supervise and support vendor developers in the context of projects.
• Mentor and coach engineers and junior architects, acting as a subject matter expert in solution design and development.
• Continuously improve our internal development and design techniques and keep our documentation up to date.
• Continue to develop internal relationships, grow your PwC brand, and grow your personal skills in alignment with the company and team strategy.
• Undertake such other duties as may be assigned to you by your manager.
• What You'll Bring.
• Extensive, hands-on experience delivering large-scale software solution implementations.
• 10+ years working in agile teams and with product delivery.
• Demonstrated knowledge and expertise in solutioning Generative AI initiatives.
• Education & Certifications.
• Bachelor's or Master's degree in Computer Science or Engineering.
• Azure certifications (Solutions Architect or Developer) preferred.
• Microsoft development certifications preferred.
• Technical Skills & Specialized Knowledge.
• GPT-4, ChatGPT, Gemini, Llama, and similar.
• Semantic Kernel and LangChain.
• Azure AI Search, Qdrant.
• Retrieval Augmented Generation (RAG), Azure OpenAI Service, AWS Bedrock, Google Vertex AI, and Microsoft Copilots.
• Familiarity with Azure Machine Learning and several of the Azure AI Services, with strong experience across Azure Services more broadly.
• Cloud-ready architectures that utilize infrastructure and platform cloud services for Azure.
• Service-oriented, event-driven, and microservices architectures.
• Persistence using RDBMS/NoSQL data stores (MS SQL, MongoDB) and an understanding of their appropriate use cases.
• Containerisation, with experience using Docker and/or Kubernetes.
• DevOps practices such as CI/CD, virtualization, automation, and continuous integration.
• Software development platforms and defect-tracking systems such as Azure DevOps, GitHub, and JIRA.
• Working knowledge of high-level UX principles such as user stories, persona building, and prototype development approaches.
• Experience with Agile methodologies.
• Attributes & Soft Skills.
• Able to understand the big picture while also delving into the details.
• Strong problem-solving, leadership, troubleshooting, and analytical skills.
• Team oriented, with a high level of innovation and creativity.
• Excellent written and verbal communication when working with product teams and end customers to understand and analyse feedback.
• Client-focused: understands client needs, ensures projects are on time and delivered above expectation, and sets cadence with the practice and the client.
• Passion for ongoing personal development, keeping abreast of emerging technology and trends.
• Fluency in written and spoken English is required; Arabic is highly desirable.
• How You'll Make a Difference.
• At PwC Midde East, we expect all our people to embody the skills and behaviours of.
• The PwC Professional.
• framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about.
• Life at PwC Middle East.