Skills:

Sales, Product Development, Business Development

Job type:

Full-time

• Account Management: Serve as the primary point of contact for key B2B clients, managing relationships to ensure satisfaction and long-term partnership.
• Revenue Growth & Retention: Drive revenue growth through cross-selling and up-selling within existing accounts while maintaining high retention rates.
• Strategic Account Planning: Develop and execute comprehensive account plans, identifying key opportunities and aligning company solutions with client business goals.
• Client Relationship Building: Build and maintain strong, long-term relationships with senior-level stakeholders and decision-makers in client organizations.
• Customer Success Advocacy: Collaborate with internal teams, including customer success and product development, to ensure clients receive optimal value from our software solutions.
• Solution Selling: Present tailored solutions to meet client needs, positioning the company as a trusted partner in achieving their business objectives.
• Contract Renewals & Negotiations: Lead contract renewal discussions, ensuring favorable terms for both the company and the client while maximizing revenue.
• New Business Development: Identify and pursue new business opportunities within the existing client base, including expanding into new departments or regions.
• Client Engagement: Regularly engage with clients through face-to-face meetings, virtual consultations, and product demonstrations to keep them informed of new product features, upgrades, and industry trends.
• Problem Resolution: Act as a liaison between clients and internal teams to address and resolve any issues, ensuring a seamless customer experience.
• Market & Industry Knowledge: Stay updated on industry trends, competitor products, and market dynamics to provide valuable insights and strategic advice to clients.
• Sales Reporting & Forecasting: Provide regular updates on account performance, sales forecasts, and pipeline management to senior leadership.