Fresenius Medical Care Co., Ltd.
Clinic Administrator
atFresenius Medical Care Co., Ltd.- Patient care
- Greeting customer with service behavior
- Assist patient for body's weight measurement before and post dialysis treatment
- Coordinate with others department
- Clinic and patient document preparation
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Assist nurse for Patient Laboratory coordination
- Assist Nephrologist when visit patient
- Administration and Documentation
- Check patient visit slip and record patient Dialysis payment to system and document
- Coordinate with Finance department about payment record daily
- Record patient reimbursement information to online system
- Record Patient information to nephrology society of Thailand system
- Summarise daily revenue and patient volume and submit to Finance department or assigned person on time
- Manage daily and monthly inventory stock and report to Head nurse
- Summarise used volume of medical supply and equipment daily
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Communication and service
- Communicates effectively with patient and family and ensures that the patient's problem and feedback receive the rapid response.
- Assist nurse for checking patient schedule, patient location and identify patient reimbursement category
- Communicates and coordinates effectively with multidisciplinary team.
- Provide service to patient and family with quality of care.
- Demonstrates willingness to take a good care of patient and family
- Provide excellent service
- Complies with accepted dress code.
- Maintains a professional image among colleagues and to the public.
- Quality and safety
- Performs activities as safety standard
- Follow Infection control policy
- Report all incident and customer feedback to nurse.
- Demonstrates willingness to initiate or participate in unit quality activities for safety culture.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Medical / Health Care
- Customer Service
- Administrative
Job type
- Full-time
Company overview
Size:500 employees
Industry:Trading and Distribution
Location:Bangkok
Website:https://freseniusmedicalcare.co.th
Founded in:1995
Fresenius Medical Care is the world's largest integrated provider of products and services for individuals undergoing dialysis because of chronic kidney failure, a condition that affects more than 2.1 million individuals worldwide. Through its network Fresenius Medicalof 2,898 dialysis clinics in No ... Read more
Why join us: Joining Fresenius Medical Care Co., Ltd. means becoming part of a global team dedicated to making a difference in patients' lives. We offer opportunities for professional growth and development, encouraging employees to expand their skills and knowledge. Our collaborative and inclusive work environm ... Read more
Head office: 62 DOE MIN LEN NIA CHAN 24 HONG 2401-2403 THANON LANG SUAN
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