Experience:

5 years required

Skills:

Recruitment, E-learning, Leadership Skill, Energetic, Mandarin

Job type:

Full-time

• Career Growth Opportunities - Clear progression pathways within JD Sports and the wider Southeast Asia business.
• Structured Development - Leadership training, retail coaching, and operational development programmes.
• Dynamic Retail Environment - Work with globally recognised sports and lifestyle brands.
• Team Culture - Join a passionate and high-performing team focused on collaboration and success.
• Competitive Salary & Benefits - Staff discounts, medical benefits, and performance incentives.
• Positive Working Environment - A supportive workplace that encourages continuous learning and career development.
• Customer Service.
• Deliver exceptional customer service to drive customer satisfaction and long-term loyalty.
• Ensure customers receive professional, friendly, and efficient service throughout their shopping experience.
• Handle customer enquiries, feedback, and complaints promptly and professionally.
• Drive consistency across the team to achieve the highest customer service standards.
• Maintain high grooming and presentation standards for all store team members.
• Develop a strong understanding of JD Sports' Customer Service Measurement Programme (Observation Checklist) and ensure compliance.
• Sales & Commercial Performance.
• Drive sales performance to achieve and exceed store sales targets, KPIs, and profitability.
• Analyse Oracle reports, including Wall Sales Report, Branch Review Report, Top Sales Report, and other retail reports to support commercial decision-making.
• Monitor and analyse Trade Review Reports, including footfall, Average Transaction Value (ATV), conversion rate, and sales trends to identify opportunities for improvement.
• Maximise sales opportunities through effective use of in-store digital devices and kiosks.
• Ensure product availability, stock accuracy, and effective inventory management to support sales performance.
• Support promotional activities and execute company initiatives to drive business growth.
• Visual Merchandising.
• Execute weekly visual merchandising briefs while maintaining JD Sports' visual standards.
• Apply the latest visual merchandising techniques to attract customers and maximise sales opportunities.
• Ensure all new arrivals, promotional products, and featured merchandise are displayed correctly and prominently.
• Maintain accurate pricing, promotional signage, POS materials, and product displays.
• Ensure mannequins, displays, windows, and store fixtures are updated in accordance with company guidelines.
• Maintain excellent housekeeping and store presentation standards at all times.
• People Leadership, Training & Development.
• Lead, motivate, and inspire the store team to achieve business objectives.
• Develop existing team members and support internal career progression.
• Conduct regular coaching sessions, training meetings, and performance discussions.
• Monitor staff training progress and ensure completion of all required e-learning modules, assessments, and development programmes.
• Support recruitment, onboarding, induction, and succession planning for the store.
• Foster a positive, collaborative, and high-performance team culture.
• Store Operations.
• Ensure smooth day-to-day store operations while maintaining company policies and procedures.
• Support effective rostering and workforce planning to meet operational requirements.
• Ensure compliance with health and safety standards, loss prevention procedures, and operational audits.
• Maintain accurate operational records and ensure all store administration is completed in a timely manner.
• Drive operational excellence while identifying opportunities to improve efficiency and productivity.
• What You Bring.
• Essential.
• Minimum 5 years of experience in retail operations, with supervisory or management experience.
• Proven experience managing a fast-paced retail environment.
• Strong leadership and people management skills.
• Passion for retail, customer service, and developing high-performing teams.
• Commercially driven with a strong understanding of sales performance and KPI management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to communicate, influence, and build relationships with stakeholders at all levels.
• Strong analytical skills with the ability to interpret retail reports and make informed business decisions.
• Innovative, proactive, and customer-focused mindset.
• Confident, energetic, and highly motivated.
• Flexible to work shifts, weekends, and public holidays.
• Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.
• Preferred.
• Experience within sports, fashion, or lifestyle retail industries.
• Familiarity with Oracle reporting systems and retail operational tools.
• Experience working in KPI-driven retail environments.
• What Success Looks Like in Your First Year.
• Build a strong understanding of JD Sports operations, systems, and service standards.
• Successfully lead the store team to achieve sales targets and operational KPIs.
• Improve customer satisfaction through exceptional service delivery.
• Develop and coach team members, supporting talent progression within the business.
• Maintain excellent visual merchandising and operational standards across the store.
• Contribute to a positive, customer-focused, and high-performing store culture.
• Deliver sustainable sales growth while maximising store profitability.