Skills:

Microsoft Office, Teamwork, English, Thai

Job type:

Full-time

• Lead and supervise the Air Export team to ensure smooth daily operations and service performance.
• Manage export shipment processes from booking confirmation until cargo departure and job closure.
• Coordinate with airlines, co-loaders, overseas offices, trucking providers, and warehouse teams to ensure timely shipment handling.
• Monitor flight schedules, space availability, cargo cut-off times, and shipment priorities to avoid delays.
• Ensure accuracy and compliance of export documentation, including MAWB, HAWB, customs declaration, invoices, packing lists, and shipping instructions.
• Handle both general shipments and Key Account customer shipments, ensuring priority handling and service excellence according to customer requirements.
• Handle escalations, operational issues, shipment irregularities, and customer complaints professionally and efficiently.
• Maintain strong relationships with customers and provide proactive shipment updates and solutions.
• Monitor team KPIs, productivity, service quality, and gross profit performance.
• Ensure compliance with company SOPs, airline regulations, customs requirements, DG regulations, and security procedures.
• Coach, train, and develop team members to improve operational knowledge and performance.
• Support business growth by identifying opportunities, improving processes, and enhancing customer satisfaction.
• Prepare operational and performance reports, including shipment volume analysis, service performance, and issue tracking.
• Work closely with Sales, Customer Service, Customs Brokerage, and Warehouse teams to ensure seamless export operations.
• Participate in customer meetings and internal management discussions when required.
• Minimum of 10 years' experience in airfreight forwarding with strong industry knowledge.
• Familiar with air freight documentation, export procedures, and customs formalities.
• Good understanding of airfreight operations and airline processes.
• Good attention to detail and ability to manage multiple tasks.
• Able to work in a fast-paced operational environment and handle urgent situations effectively.
• Customer-oriented, responsible, Commercial mindset and proactive attitude.
• Strong teamwork and willingness to learn.
• Proficient in Microsoft Office and operational systems.
• Good command of English and Thai language is preferred.
• 5 working day (Monday-Friday).
• Bonus.
• Group Insurance.
• Annual Check up.
• We offer attractive remuneration packages to the successful candidate. Interested parties, please send your detailed resume, with present and expected salary via JobsDB.
• The interested person please Click APPLY NOW.
• Dachser (Thailand) Co.,Ltd.
• Floor 31, 1768 Thai Summit Tower, New Petchburi road, Bangkapi.
• Huaykwang, Bangkok 10310.
• www.dachser.com [link removed].