Skills:

Project Management, Recruitment, Sharepoint, Budgeting

Job type:

Full-time

• Looking for an experienced Project Coordinator who is starting to or has the desire to grow in the role to take on wider project management responsibilities.
• Assist the Project Managers in the management and monitoring of work and scope.
• Ensure on time and quality delivery of Project Deliverables to the customer.
• Project plans.
• Issue and risk registers.
• Project status reports.
• Presentations and workshop materials.
• Take on delivery responsibilities for certain Project work packages.
• Building strong relationships with project teams and internal and external stakeholders.
• Maintenance of existing internal and client facing SharePoint sites.
• Assist with the coordination of project team project meetings, schedules, resourcing and internal communication across all projects.
• Assist with the production of agenda, minutes and attend client meetings.
• Building strong relationships with project teams and internal and external stakeholders.
• Develop a high level understanding of TrakCare and understanding of all current InterSystems projects.
• Experience and.
• Previous experience in a Project Management Officer position.
• Detailed understanding of project delivery phases, milestones and methodology.
• Detailed knowledge of tools and templates for project planning, tracking, reporting, budgeting, quality management and communication.
• Proficiency with MS Project, JIRA and Confluence.
• Advanced skills for MS Excel, PowerPoint and SharePoint.
• Education and Training.
• Prince 2 or PMP Certification is preferred.
• About InterSystems.
• InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24 7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit.
• InterSystems.com.
• AI Disclaimer.
• InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the.
• InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
• Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Skills:

Recruitment, Negotiation

Job type:

Full-time

• The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and ...
• With a deep understanding of product capability, deployment nuances, and customer priorities, the Service Manager plays a pivotal role in aligning service delivery with contractual obligations, business goals, and long-term relationship success.
• Model after Epic's support structure where each customer has a (non-exclusively) assigned point of contact within support.
• Serve as the primary service delivery contact between the healthcare provider and internal technical/support teams.
• Oversee the end-to-end service lifecycle, ensuring SLAs and KPIs are met or exceeded.
• Coordinate and chair regular service review meetings with stakeholders, including incident, problem, and change management reviews.
• Monitor and report on system performance, availability, and user satisfaction; initiate improvement plans as needed.
• Manage escalations for major incidents and ensure timely communication and resolution.
• Maintain a clear roadmap of service enhancements, patches, and upgrades in collaboration with Programme Management.
• Ensure compliance with ITIL practices across incident, problem, change, and release processes.
• Track service requests, recurring issues, and risks, proactively addressing root causes to minimise disruption.
• Lead post-incident reviews and coordinate problem management investigations and follow-ups.
• Liaise with internal teams for escalated technical support and product guidance.
• Collaborate with customer clinical informatics, IT, and operational teams to align the service to business and clinical needs.
• Maintain service documentation, including support contacts, escalation paths, and reporting templates.
• Skills & Qualifications.
• Strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows.
• ITIL-qualified and experienced in IT Service Management (ITSM) within a healthcare or enterprise application support environment.Excellent stakeholder management, communication, and negotiation skills.
• Proven experience handling service escalations and high-impact incident response.
• Analytical and detail-oriented approach to service metrics and problem-solving.
• About InterSystems.
• InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24 7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit.
• InterSystems.com.
• AI Disclaimer.
• InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the.
• InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
• Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.