ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• Room Service Manager.
• At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travellers.
• About Four Seasons.
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
• What You Will Be Responsible For.
• Room Service Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Be able to supervise the consistency, quality and efficiency of food and beverage service and amenities for the hotel s guest rooms & suites. Room Service manager is responsible for maintaining par stocks of inventory for Room Service and Private Bar. Candidates must have a firm knowledge of the local market and effective communication skills in both speaking and writing English and Thai is required. Must hold the legal right to work in Thailand.
• Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that stablished cultural and core standards are met; daily activities and planning for outlet operation.
• Keep up with the latest product trends and create seasonal and new guest room amenity program.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner and overnight dining.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Monitor all amenities so they are delivered on time and are properly maintained. Establish and maintain par stocks of all supplies. Ensure the cleanliness of Room Service and guest hallways by establishing and enforcing clean-up schedules.
• Communicate with all other Department Heads to coordinate efforts in matters of mutual interest. Coordinate and execute functions or special receptions in rooms, suites and boardrooms. Establish an effective and efficient method for setting orders properly.
• Train order takers in proper selling and telephone techniques.
• Ensure all private bars are stocked and controlled properly.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• What You Will Bring.
• We are looking for individuals who have a solid knowledge of Room Service experience. The candidates must have good business acumen, a strong work ethic and people-management and facilitation skills. In addition the candidate must have strong leadership and interpersonal skills, are able to priorities and adapt to the changing needs of the operation.
• Minimum of 3 year s experience working in a managerial capacity, experience in hotel operations, preferably Four Seasons or other luxury environment, experience in adult education or a similar experience.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ให้การสนับสนุน ปัญหา IT รายวันแก่พนักงาน เช่น คอมพิวเตอร์ช้า อินเทอร์เน็ตหลุด ปริ้นเตอร์ไม่ออก
• ช่วยจัดหา ตั้งค่าอุปกรณ์ใหม่ (Laptop/PC/Monitor/Printer) และอัปเดตซอฟต์แวร์
• ดูแล User Account เช่น Email, Lark, Cloud Storage
• จัดทำคู่มือใช้งานระบบพื้นฐานสำหรับพนักงาน
• 2) IT Infrastructure & Network
• ตรวจสอบและดูแลระบบ Wi-Fi, Router, Firewall, Switch
• ดูแลระบบอินเทอร์เน็ตให้พร้อมใช้งานอยู่เสมอ
• จัดทำแผนบำรุงรักษาอุปกรณ์ IT
• จัดการระบบสำรองข้อมูล (Backup)
• 3) IT Security (ระดับพื้นฐาน)
• อัปเดต Antivirus / Patch / OS
• ตั้งค่าความปลอดภัยสำหรับผู้ใช้งาน เช่น Password Policy, MFA
• ตรวจสอบความเสี่ยงเบื้องต้น เช่น Phishing, Malware
• ให้คำแนะนำผู้ใช้เกี่ยวกับการใช้งานระบบอย่างปลอดภัย
• 4) General Administration (เกี่ยวข้องกับงานออฟฟิศ)
• ดูแลอุปกรณ์สำนักงานที่เกี่ยวข้องกับอุปกรณ์ IT เช่น Projector, Smart TV, ระบบประชุม (Meeting Setup)
• ประสานงานกับ Vendor ภายนอก เช่น ผู้ให้บริการอินเทอร์เน็ต, ซ่อมอุปกรณ์
• จัดทำทะเบียนทรัพย์สิน IT (IT Asset Register)
• ช่วยดูแลสต๊อกอุปกรณ์สำนักงานที่มีความเกี่ยวข้องกับ IT
• ช่วยดูแลความเรียบร้อยของสำนักงานในภาพรวม
• 5) AI & Automation Support (เพื่อสนับสนุน Strategy ด้าน Technology และ AI)
• ทำงานร่วมกับทีม AI ในการใช้งาน AI Tools เพื่อช่วยเพิ่ม Productivity
• ทดลองใช้เครื่องมือ AI เช่น ChatGPT, Automation Tools, โปรแกรมช่วยแก้ปัญหา IT
• นำ AI มาช่วยลดเวลาการแก้ไขปัญหาซ้ำ ๆ เช่น สคริปต์อัตโนมัติ..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Design and create visual content for websites, social media, advertisements, packaging, brochures, and other marketing materials..
• Develop and maintain brand consistency, brand CI across all design projects..
• Design IG grid, website visuals, and product contents to strengthen brand s credibility..
• Collaborate with digital marketing team and stakeholders to understand project requirements and objectives..
• Support special brand opportunities such as creating campaign templates, PR visuals, and event-related materials..
• Use software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to produce high-quality designs..
• Revise and refine designs based on feedback..
• Stay updated with design trends, industry best practices, and emerging technologies..
• Prepare final designs for production and ensure quality control..
• Bachelor s Degree in Graphic Design, Visual Arts, or a related field..
• Minimum of 3-5 years direct experience in related fields..
• Proficiency in design software (Adobe Photoshop, Illustrator, Canva Pro, Freepik,and etc.).
• Knowledge of UI/UX design, motion graphics, or branding is a plus..
• Knowledge of video editing will be a further advantage..
• Good understanding of typography, color theory, layout, and composition..
• Good creativity, attention to detail, and problem-solving skills..
• Ability to work under tight deadlines and manage multiple projects..
• Good communication and teamwork skills..
• Highly collaborative and team oriented, with proactive work..
• Passion for the beauty, health, and wellness industry would be a plus..
• Able to learn, adapt, and apply artificial intelligence to work processes to reduce working time and minimize potential errors..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Import / Export, Inventory / Warehouse Management, High Responsibilities, Purchasing, Thai, English

ประเภทงาน:

งานประจำ

• Executing & managing purchases for the relevant business units.
• Handling all purchase operations from sourcing, negotiation, shipping & payment.
• Handling both local & overseas suppliers.
• Monitoring inventory levels & preparing order forecast plans for the management team.
• Working alongside the sales department to ensure correct & consistent purchasing patterns.
• Working alongside the accounting department to facilitate arranging payments to suppliers.
• Fluent in Thai & English.
• Experience in purchasing & importing.
• Great teamwork, communication skills & handling pressure.
• Detail-oriented & able to handle complex planning.
• Preference given to candidates with strong knowledge of advanced Microsoft Excel.
• Is This Job for You.
• This job is for someone who has some to high level of experience in purchasing.
• This job is fit for those who want to lead & completely oversee an essential area of business operation.
• This job is for someone who is motivated to solve both regular problems & convert long-term challenges into opportunities.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

ทักษะ:

Automation

ประเภทงาน:

งานประจำ

• Responsible in driving full automation of Business Process, Software QA and Requirement automation with practice.
• Participate in related activity to establish effective automation solution to the business.
• Take a lead role to coordinate and implement processes to deliver automation pipeline which runs automatically with all application/systems.
• Create knowledge base and perform knowledge sharing to drive organization upon automation capability.
• Integrate proper technology to create effective communication and operation.
• Ensure productivity related to automation to be delivered with high velocity.
• Perform activities assigned by supervisor.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Analytical Thinking, Enthusiastic, High Responsibilities, Problem Solving, Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• To spearhead & rigorously follow up projects & tasks.
• To be present for all communication & meetings & managing correspondences.
• To co-create & ideate on creative as well as critical aspects of business development.
• To actively participate & regularly monitor the global hospitality & luxury industry.
• Most importantly, to be a member of the team in driving the organization forward to business growth for a highly unique hospitality brand.
• This job requires someone who is fluent in Thai and English.
• This job requires a detail-oriented person.
• This job requires someone who can work well under pressure.
• This job requires someone who is logical but also creative & good in problem solving.
• We are looking for someone who has an eager interest in hospitality, business development, design thinking, management and/or strategy.
• We are looking for someone who is passionate & wants an opportunity to both learn & grow to the next level as a team together.
• Our hiring policy is simple. We look at your ambition, your attitude, your ability to adapt, your passion, and your motivation to grow.
• We are hiring many positions under our hospitality segment. If you believe your skills may not precisely align with this position but would still love to work with us, we insist you to please do not hesitate to submit your resume to us, and we look forward to hearing from you!.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Telesales, Thai

ประเภทงาน:

งานประจำ

• Visiting medium to large scale customers on a regular basis in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from technician to purchase & factory manager.
• Acquiring new customers and maintaining relationships with existing ones to capture maximum market share.
• Receiving orders and coordinating with office staff for daily billing & delivery.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Following up on pending payments & resolving customer-related issues.
• Preparing sales reports and summarizing performance against targets.
• Fluent in Thai.
• Experience in sales.
• Preferably some level of knowledge in English.
• Preferably some level of knowledge or experience in textiles.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in sales, especially in large scale B2B deals.
• This job is for someone who is passionate about the textile supply chain.
• This job is for someone who is motivated to learn more about a transforming business.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Create and produce multi-format content (video, photo, graphics, articles) across TikTok, Instagram, Facebook, YouTube, and other platforms.
• Develop strong, standout content concepts aligned with brand identity.
• ideation scripting shooting editing posting.
• Monitor performance metrics (Reach, Engagement, CTR, Views, Conversion) and continuously optimize content.
• Stay updated on social media trends, health&wellness insights, and audience behavior to apply in content strategy.
• Build engaging campaigns that strengthen brand visibility and recognition.
• Source, coordinate, and collaborate with suitable KOLs / Influencers.
• Work in an Agile style: fast thinking fast testing fast optimization.
• Collaborate with internal, external team and management to deliver aligned content.
• Plan and manage a structured Content Calendar.
• Work closely with CEO for build to be Hair Specialist Persona.
• 1-3+ years of experience in Content Creation / Creative / Social Media.
• Strong skills in video shooting, photography, and editing (CapCut, Canva Pro, Final Cut, etc.).
• Solid understanding of TikTok, Reels, and current social media behaviors.
• Creative mindset with strong storytelling and concept development skills.
• Ability to work quickly, adapt, and manage multiple tasks.
• Confidence in speaking on camera is a plus.
• Responsible, detail-oriented, and open to feedback.
• Excellent presentation skill..
• Passion for the beauty, health, and wellness industry would be a plus..
• Able to learn, adapt, and apply artificial intelligence to work processes to reduce working time and minimize potential errors..
• This position must be providing a portfolio before the interview. **.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Risk Management, Internal Audit, SAP

ประเภทงาน:

งานประจำ

• Gather business and regulatory requirements from stakeholders.
• Provide advisory on Policy and Compliance Management to support good design of system functionality to ensure design aligning with relevant regulatory requirement and good practice.
• o External Regulation, Policy and Control Standard Inventory o End to end process of policy management including policy revision and approval, establishment, acknowledgement, and monitoring overdue policy reviews. o Exception Process o New Regulation a ...
• Prepare documentation including Requirement Traceability Matrix (RTM), Functional Specification Document (FSD), and process flows.
• Support design, configuration, and integration of the PCM module within the GRC platform.
• Develop and execute test cases and UAT scripts for PCM module.
• Support accuracy and completeness of data migration and system outputs.
• Document test results, track defects, and support resolution.
• Create training materials such as manuals, quick guides, and e-learning modules.
• Deliver user training sessions and provide adoption support.
• QualificationsBachelor s or Master s degree in Business Administration, Risk Management, Finance, Information Systems, or related field.
• For Consultant Level1-3 years of experience in GRC, Internal Audit, or Risk Advisory, preferably in the financial services sector.
• For Senior Consultant Level5-8 years of experience in GRC, Internal Audit, or Risk Advisory, preferably in the financial services sector.
• Strong knowledge of Policy and Compliance frameworks and regulatory standards (Basel II/III, BOT, SEC etc.).
• Experience with GRC platforms (RSA Archer, SAP GRC, MetricStream, or equivalent) is a plus.
• Archer Certified Administrator (Specialist/Expert), ServiceNow CIS (Risk & Compliance), or equivalent certification is a plus.
• Proficiency in business analysis, documentation, and stakeholder facilitation.
• Strong problem-solving, analytical, and communication skills.
• Professional certifications such as GRC, CISA, CRISC, CISM, CISSP are highly desirable.
• Technical SkillsExposure to GRC/IRM platforms such as Archer, ServiceNow, or MetricStream.
• Understanding of workflows, reporting, and dashboard.
• Proficiency in Microsoft Excel and PowerPoint for analysis and reporting.
• Soft SkillsAnalytical and detail-oriented mindset with the ability to work on multiple projects simultaneously.
• Strong written and verbal communication, able to engage both technical and business stakeholders.
• Team-oriented with a willingness to learn and adapt to dynamic client environments.
• Ability to work in structured consulting environments with deadlines and deliverables.
• Industry Focus: FSI Exposure to banking, asset management, digital asset, insurance, and financial services risk and compliance processes. Understanding of significant risk and compliance domain for specific industry.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 110918In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.