ทักษะ:

Automation, Coordinate, Software Development

ประเภทงาน:

งานประจำ

• Responsible in driving full automation of Business Process, Software QA and Requirement automation with practice.
• Participate in related activity to establish effective automation solution to the business.
• Take a lead role to coordinate and implement processes to deliver automation pipeline which runs automatically with all application/systems.
• Create knowledge base and perform knowledge sharing to drive organization upon automation capability.
• Integrate proper technology to create effective communication and operation.
• Ensure productivity related to automation to be delivered with high velocity.
• Perform activities assigned by supervisor.
• Bachelor s Degree in computer science, computer engineer or computer related field .
• Minimum 2 years experience in Life insurance. Experience in Software Development.
• Minimum 1 years experience in software-based automation. Agile working experience preferred.
• Total minimum 5 years experience in IT field.
• Experienced Automation development, Robot Framework, Jmeter, Cucumber, UiPath and CI/CD Tools knowledge.

ทักษะ:

Product Development, Negotiation, Thai, English

ประเภทงาน:

งานประจำ

• Leading the health claim reimbursement team to provide the excellent service to ensure the best customer experience always being delivered.
• In charge of end-to-end claim process from reception of request to examination and payment delivery, include reconsideration of nonpayment. Including handling the denial and appeal case effectively and reducing disputes.
• Achievement of claim service within SLA.
• Conduct and monitors work schedule of claim assessor to actively manage if unplanned event happened.
• Examines and review the complex cases escalated from team.
• Provide resolution and consultation to team, distributor, customers, group client HR, and brokers.
• Encourage and organizes team member to process requests within timely manner and accurately.
• Manage and respond to denial and appeals case within the SLA accurately, appropriately and fairly.
• Manage team to support Fax claim role and responsibility for weekend.
• Development of professional health claim service.
• Develop and reviews for update claim assessment standards and re-assessment guide.
• Develop and coaches team member in medical or assessment knowledge to enable individual handles more complex cases.
• Conduct Pre and Post-assessment program to validate the appropriate judgment, and eliminate omitted payment.
• Participateinthedevelopmentofnewproductsandprovidecommentsand suggestions aboutclaimviews/partof claim with the product development team.
• ContactandcollaboratewithRE-InsurerabouttheclaimTreaty.
• Loss ratio or total health claim management.
• Identify red flag of hospital or distributor which the health claim expense trend or fraud claim is high or highly increasing.
• Execute action plan of health claim management program to increase effectiveness of claim expense control.
• Bachelor or Master degree in Medical related field.
• Certification / License in LOMA, ICA etc.
• Experience At least 12-15 years experienced in health claims and recent position at manager or higher level for 2-3 years.
• Experience in dealing with hospital, reinsurer, complaint clarification and negotiation at OIC and other external firms is required.
• Good Communication in Thai and English.

ทักษะ:

Sales, Coordinate, English

ประเภทงาน:

งานประจำ

• Manage the team to develop the annual business plan for each distribution channel in partnering with channel heads and create the consolidated view for Chief Distribution Officer to ensure the alignment of strategy to achieve the Company s aspirations.
• Supervise the team in conducting business review by monitoring and analyzing the business performance including key business metrics and identifying success, challenges, and potential opportunities to provide recommendation management decisions.
• Facilitate Distribution Channel heads in performing the monthly and full year busine ...
• Consolidate and coordinate with relevant parties to provide management dashboard to support ExCom and OpsCom regular and adhoc business reviews.
• Budgeting.
• Facilitate all Distribution Channel heads in setting up the annual budget to achieve the execution plan to serve the business plan.
• Manage the team to monitor budget across distribution channels, provide support in resolving budget and expense issues, and report CDO and CDSO on overall budget and expense summary.
• Baseline Qualifications:
• Bachelor s degree in Business Administration or related fields, Master's degree is a plus.
• More than 10 years of work experience in Business Planning, Strategic Planning or related fields.
• At least 5 years of distribution/sales channel experiences.
• Having experience in insurance industry is a plus.
• Proven experience in strategy related fields.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

ทักษะ:

Content Creator, English

ประเภทงาน:

งานประจำ

• Collaborate closely with the E-Learning Instructional Designer to develop high-quality e-learning content.
• Write clear and concise scripts for e-learning modules, ensuring instructional integrity and engaging storytelling.
• Create visually appealing and engaging content for e-learning modules, including text, graphics, animations, and multimedia elements.
• Develop storyboards that effectively communicate the visual representation of the e-learning modules.
• Ensure content quality and adherence to instructional design best practices throughout the development process.
• Collaborate with subject matter experts, multimedia specialists, graphic designers, and developers to ensure seamless integration of content elements.
• Baseline Qualifications:
• Bachelor s degree in Instructional Design, Multimedia Design, or a related fields.
• More than 3 years in E-Learning Content experience.
• Proven experience in e-learning content creation, scriptwriting, and storyboarding.
• Experience in insurance industry is a plus.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

ทักษะ:

Project Management, Scrum

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Agile Practices:
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.

ทักษะ:

Industry trends, Scrum, Product Owner, Thai, English

ประเภทงาน:

งานประจำ

• Collaborate with cross-functional teams to develop and execute project roadmaps which leverage high-level perspectives to define goals, objectives and approaches to create best in class solutions that deliver significant change to the client experience.
• Work closely with project members in providing leadership and acting as a primary communicator to link among the teams as well as organizing the teams performance and project activities, such as project decision making and buy-in from the stakeholders.
• Prioritize and maintain the sprint backlog together with relevant documents for assigned project products with the aim of balancing the requirements of stakeholders and increasing visibility into project states.
• Ensure business outcomes are linked to business case drivers to achieve journey vision and goals.
• Oversee product team on day-to-day operations base on product priorities and problem resolution as well as monitoring product schedules, assignments and workflow.
• Coach teams towards best practices and learnings.
• Write and share user story related to the API product.
• Report on usage and metrics.
• Keep update on competitors and industry trends.
• Degree with a focus on technical skills such as Comp-Sci or related field highly desired.
• Certification / License Scrum Product owner certification is a plus.
• Previous working experience as a Product Owner, BA or Tech Consulting for + 3 years.
• Experience in cloud Software/Automation, data management or advanced analytics is a strong plus.
• Excellence Communication in both Thai and English.
• Able to work in dynamic environment and underpressure.

ทักษะ:

Compliance, Problem Solving, Thai, English

ประเภทงาน:

งานประจำ

• Define quality standards of OP department and negotiate with each department head to get agreement.
• Perform effective quality assurance (QA) to manage and monitor performance against the target plan for after sales service team.
• Conduct effective QA analysis, summarize performance and key issues, provide service improvement recommendation and deliver reports to Management.
• Ensure that QA criteria and standard are in accordance with scope of Corporate compliance and local laws and regulations, including OIC and SEC.
• Develop follow up action plan to ensure all agreed actions per auditor's recommendations or compliance's review can finish in target.
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength.
• Manage centralize repository of processes and improve processes to minimize complexities and optimize to promote effective operations.
• Establish and refine operating rhythm of the business process and implementation to improve SLA.
• Identify and implement process governance standard to monitor daily performance and issue investigation.
• Bachelor degree or higher in related fields.
• Experiences in supporting projects in part of data management and analysis.
• Excellence in logical thinking and problem solving.
• Experience in initiate projects and solutions preferred.
• Good Thai and English communication.
• Experience in life insurance or banking industries preferred.

ทักษะ:

Legal, Data Analysis, English

ประเภทงาน:

งานประจำ

• Conduct professional investigative interviews and investigation on material fraud incident where required.
• Liaison with relevant departments/units for fraud resolution, customer recovery, disciplinary action, financial damage recovery, and legal action.
• Conduct irregular pattern study, trend and data analysis to proactive respond and prevent fraud possibilities.
• Execution of proactive intelligence tool for fraud early detection that support, complement, and leverage fraud risk prevention, detection, and mitigation programs.
• Adhoc assignments as necessary.
• Baseline Qualifications:
• Bachelor s degree in law or related fields.
• More than 3 years in audit or investigation experience.
• Experience in financial services/law firm or related is a plus.
• Possesses CIA or CFE will be an advantage.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators.
• To lead the proactive investigation by using Analytic system for enterprise project.
• To interview the policyholder and gather evidences in field investigation.
• To translate investigation cases and weekly incident reports from Thai to English.
• To review English investigation cases, translate FRC s pack, regulations and FRC or fraud related documentation.
• To facilitate and present the cases in FRC in the absence of Head of CIS.
• To take minutes during the FRC meeting and draft minutes and submit to Head of CIS.
• To provide FRC s resolution to investigation team.
• To be in charge and review all FRC and CIS s reports to internal and external parties.
• To be key contact point for FRC management internally and externally.
• To attend meeting with FRC members.
• To investigate Freelook cases.
• Adhoc assignments as necessary.
• Baseline Qualifications:
• Bachelor s degree or higher in any fields.
• At least 2 years in administration or investigation experiences.
• Having experience in investigation/ fraud or related fields would be an advantage.
• Good analytic, translation and communication skills.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

ทักษะ:

Statistics, Excel, English

ประเภทงาน:

งานประจำ

• Create granular strategic approach in a business and functional level for execution.
• Design and review leading and lagging KPIs that aligning with Business Plan as an early warning signal.
• Allocate target for each KPIs, monitor, and develop & run forecasting models to identify gaps or potential threats and alert Management accordingly.
• Equip with an immersed understanding in partners sales patterns and strategic focus to develop joint plan and avoid the conflict of interest and focus between partners.
• Explore on both internal and external factors and seek for opportunities area for sales improvement.
• Collaborate with Business Analysis and Management Report team to identify root cause and provide short-term strategic solutions to Sales Head and partners.
• Continually update tracking model by aligning with current strategic focus and direction from Management.
• Baseline Qualifications:
• Bachelor's degree or higher in Business Administration, Statistics, Economics or related fields.
• Minimum 5 years' experience in sales performance & strategic KPIs or related fields.
• Business analysis and presentation skills, and data driven with advanced Microsoft Excel.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.