ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Manage CCII (Cloud, Cyber Security, IOT, ICT) project for single and multi-tower solution for Property, Retail, Conglomerate, and international customer segments.
• Be a committee of AIS bid management for validating large projects at TCV > 10MB.
• Manage project stakeholders to meet expectation and requirement.
• Communicate project progress to stakeholders.
• Plan and manage project issue and risk with proper actions.
• Plan and manage project to meet project objective, within timeline, project budget, scope and give customer satisfied.
• Manage project resource both internal delivery and external suppliers.
• Bachelor's degree or higher in computer science, business, or a related field.
• 8-15 years of project management and related experience.
• Strong in communication and stakeholder management.
• Project Management Professional certification preferred.
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Finance, Accounting, IC License, Thai, English

ประเภทงาน:

งานประจำ

• เป็นที่ปรึกษาทางการเงิน ให้คำแนะนำและเสนอขายผลิตภัณฑ์ธนาคาร (กองทุน / ประกัน / เงินฝาก / หุ้นกู้).
• ขยายฐานลูกค้ารายใหม่ และรักษาความสัมพันธ์กับลูกค้าเดิม.
• กำหนดกลยุทธ์ในการสร้างและรักษาความสัมพันธ์ที่ดีกับลูกค้า เพื่อสร้างและรักษาฐานลูกค้า.
• รับข้อเสนอแนะจากลูกค้าและแนะนำแนวทางในการพัฒนาบริการและผลิตภัณฑ์ในอนาคต.
• วุฒิปริญญาตรี/ปริญญาโท สาขาบริหารธุรกิจ, การเงินและการธนาคาร, เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานในสถาบันการเงินต่างๆ.
• มีใบอนุญาตประกอบอาชีพสำหรับผู้แนะนำการลงทุน (IC License).
• มีใบอนุญาตนายหน้าประกันชีวิต, ใบอนุญาตนายหน้าประกันวินาศภัย (นช.,นว.).
• มีมนุษยสัมพันธ์ที่ดี สามารถดูแลรักษาความสัมพันธ์ที่ดีกับลูกค้า.
• พิจารณาผู้ไม่มีประสบการณ์ แต่มีความสนใจด้านการลงทุน*.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินการตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้ เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.

ทักษะ:

Management, English

ประเภทงาน:

งานประจำ

• ดำเนินการวางบิลใบแจ้งค่าใช้บริการ ( By Hand / By Mail / Scan / วางบิล ในระบบ ของลูกค้า.
• ดำเนินการรับชำระค่าบริการ ของกลุ่มลูกค้า Business & Government ให้ครบถ้วนถูกต้องตามเป้าหมาย.
• ดำเนินการติดตามหนี้ลูกค้าที่ดูแล ทางโทรศัพท์, Email, Line.
• ดำเนินการติดต่อประสานงานรีบเช็ค - ตรวจสอบเงินโอน Prove เงินใน Statement ทำการแแกและจัดส่งใบเสร็จ และติดตามหนังสือรับรองหักภาษี ณ ที่จ่ายให้ครบถ้วน.
• ดูแลตรวจสอบ Tracking WHT eBiz-ePayment และ Tracking email ภายในทีม.
• ดูแลประสานงาน, ติดตามแก้ไขปัญญหา และตอบข้อซักถามต่างๆทั้งภายใน และลูกค้า.
• Job Qualification:
• จบการศึกษาระดับปริญญาตรี สาขา บัญชี การเงิน บริหารธุรกิจ หรือ สาขาที่เกี่ยวข้อง.
• มีทักษะการใช้ภาษาอังกฤษ พูด อ่าน เขียน หากได้ภาษาจีนด้วย จะได้รับการพิจารณาเป็นกรณีพิเศษ.
• มีความรับผิดชอบ และมีความละเอียดรอบคอบ.

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Collaborates and makes proposals across several teams on their engineering work and helps their team members make informed decisions in alignment with the sub-department strategic plans.
• Exposes technology and organizational needs throughout their department.
• Teach, mentor, grow, and provide advice to other domain experts, individual contributors, across several teams in their sub-department.
• Play a central role in technical, business, and organizational contributions affecting the sub-department/department.
• Solves technical problems of the highest scope, complexity, and ambiguity for their sub-department.
• Interfaces with Customer Executive and/or Senior Manager or above and enables Staff Engineers to engage on department-level aspects of larger (sub-department wide) initiatives.
• Looks for innovation opportunities between several teams with a willingness to experiment and to boldly confront problems of large complexity and scope.
• Proposes initial technical implementation which supports architectural changes that solve scaling and performance problems.
• Guides conversations to remove blockers and encourage collaboration across teams.
• Provides a point of escalation for sub-department teams facing complex technical challenges.
• Attain a measurable impact on the work of sub-department teams.
• Interact with customers and other external stakeholders as a consultant and spokesperson for the work of your sub-department.
• Exposes the work of the sub department and their business impact internally.
• Knowledgeable in all specialties practiced within the Department or Sub Department.
• Recruiter.
• Alisa Promchotchai (อลิสา พรหมโชติชัย).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Accounting, Formula, English

ประเภทงาน:

งานประจำ

• Research, monitor and analyze tourist trends and customer insight behaviors to target and identify opportunities to create in-mall spending.
• Define annual strategy, calendar, budget and partners promotions guideline to increase SPW s share of wallet.
• Create and develop plan to convert spenders to become members with spending insights.
• Forge sustainable partnerships with banks, key players to create revenue and share of wallet.
• Perform Budget planning and spending monitoring for own department.
• Lead discussion with partners/related parties to develop campaigns and other activities to increase tourist spending and revenue to Siam Piwat.
• Develop plan to use tools (person, place or thing) to convert traffic to spenders.
• Align on timeline of marketing activity and execution period.
• Manage budget for campaign execution to team members.
• Ensure the alignment of marketing collateral with our design strategies and overarching marketing objectives.
• Collaborate internally with Tourist team, with other sub-functions in Accounting, BU team, Brand communication team to ensure smooth execution and success of campaigns.
• Deliver smooth execution of campaigns across all properties to increase spending of targeted customers and sales conversion of priority target customers.
• Assign owners for all execution activities for all partners and ensure all activities are delivered on time.
• Analyze effectiveness of the overall communication, promotion and campaigns and identify areas for improvement as well as opportunity to increase tourist spending.
• Develop and propose standard incentive formula and or template for partnership contracts.
• Verify and approve partnership contract based on standard formula and or template.
• Design, manage and maintain appropriate procedure and system in Tourist relations inventory management such as gift cards, brochures to ensure inventory is accomplished efficiently, timely, accurate and according to the proper procedures.
• Manage Tourist Spending department's performance.
• Review and analyse Tourist Spending's performance report to propose performance improvement plan.
• Motivate Tourist Spending team's to perform a good performance to achieve sales target / other KPIs.
• Propose KPIs to Group Head and assess performance of team member.
• Propose learning and development plan for self and team's member.
• Coach and mentor team members to maximise their potentials.
• Graduated Bachelor or Master Degrees from Business Administrations, Marketing, Economics and other related fields.
• At least 5 years of experience in Marketing, CRM, Loyalty Program, Partnership management.
• Retail or credit card backgrounds are preferred.
• Good command in English.
• Skills: strategic thinking, marketing strategy, negotiation skill, communication skill.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, Management, English

ประเภทงาน:

งานประจำ

• Business owner of the Escalation management in Thailand.
• Business owner of the L2 team s performance in Thailand.
• Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending.
• Take lead in driving down the Buyer/Seller frictions, be it from identifying top friction through data analysis to drive the collaboration with stakeholders to close the loop.
• Take lead in driving the Thailand L2 s efficiency, increase the productivity and lower the cost.
• Collaborate with stakeholders across CC team to find improvement opportunity regarding escalation.
• Ensure the customer satisfaction at targeted level.
• Raise the awareness of high-risk escalation through assessment and top friction sharing.
• Other tasks as assigned by the Head of Escalation Management.
• 2+ years of experience in operation and performance management.
• 3+ years of management experience position.
• Strong leadership skills, excellent judgment, strong sense of ownership and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Solid, detail-oriented documentation skills.
• Strong data analysis skills.
• Professional presentation skill.
• Proficiency in both written and spoken English.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, Problem Solving, English

ประเภทงาน:

งานประจำ

• Understand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the vender/developers.
• Communicate with Technical team to generate work pipeline, process timeline following targets.
• Coordinate with both stakeholders and the development team whenever a new feature or update is added to a project. This facilitates the collection of client feedback an ...
• Collaborate with QAs once the product is prepared, to test it among the users to know it s working capacity and quality by conducting UAT (user acceptance test) to determine whether or not the prototype meets the requirements of the project under consideration.
• Monitor and control application development.
• Support project and document report on Functional specification, High Level Design. specification and User Manual.
• Bachelor's Degree in Computer Science, Computer Engineer, IT or related fields.
• Minimum of 2 year experience as Business Analyst or System Analyst.
• Familiar with Web Application Design and Native Mobile Application should be advantage.
• Good Knowledge in SQL Server.
• Self-Motivated, Strong analytical & problem solving skills, conceptual thinking.
• Communication skills, be able to explain difficult concepts to non-technical users.
• Presentation skills.
• Project Management.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Research, OmniGraffle, Balsamiq, English

ประเภทงาน:

งานประจำ

• Produce and review wireframes and story boards for digital products.
• Clearly articulate design needs and key decisions to business stakeholders across markets and brands collaborating closely with Product Leads and Product Managers.
• Design elegant and delightful product experiences as part of a cross functional Agile product teams.
• Research, identify and articulate customer needs.
• Build prototypes and design tests to validate customer needs, requirements and behaviors.
• Help Product Leads and Product Managers define both long and short term vision and roadmap for digital products.
• Collaborate with other designers within and cross team to problem solve design challenges and maintain a level of design consistency and coherence across products.
• Typical skills and background skills:
• Experience with designing quality consumer products, as well as enabling business capability and objectives through technology.
• Entrepreneurial self starter who is self motivated, but also a team player with a professional presence.
• Well rounded, user centered design portfolio that spans some combination of web, mobile, tablet,TV, and wearables.
• Graphical and Visual Design skills, including use of a diverse set of software such as Adobe suite,OmniGraffle, Balsamiq, Azure, or other tools for Graphic Design, Visual Design.
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping.
• Knowledge of Agile software development process.
• Experience and qualification:
• 4+ years of experience in experience design.
• Bachelor s degree in design or equivalent area.
• Experience in p rototyping tools (Marvel, Invision, Axure) and design tools: (Sketch, Adobe Suite,Craft).
• Knowledge of Firebase is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Microsoft Office, Excel, Oracle

ประเภทงาน:

งานประจำ

• To record all account payable transaction in accounting system. .
• To review outstanding PO and communicate to PO issuer. .
• Prepare the reports related to liabilities accounts i.e. accrual reconcile, etc. .
• Verify completeness and accuracy of all accounting documents. .
• Proceed the invoice submission from vendor for payment. .
• To correspond with vendors and respond to inquiries .
• Provide fixed assets month and year report .
• Assist with month-end and year-end closing .
• Perform other duties as assigned by Supervisor and Manager.
• Bachelor's degree in accounting .
• At least 1-2 years experience in accounting field is an advantage .
• Able operate Microsoft Office and Accounting software (especially Excel and Oracle) .
• Positive attitude, Energetic service mind. .
• Well organizes with ability to meet deadlines.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.