ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿25,000, สามารถต่อรองได้

• Type of Contract:1 year fixed term contract.
• Location: Siam Square, Thailand.
• ABOUT THE DEPARTMENT/TEAM.
• In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.
• WHAT YOU WILL BE DOING AND WHY.
• This is interesting role for those who are looking to embark on a career with us; you will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management, you will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.
• WHAT IS INTERESTING ABOUT IT.
• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• WHAT WE ARE LOOKING FOR.
• To be able to qualify for this job role, you will require a good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2) and to have a Degree in the fields of Business Administration, Social Sciences or Marketing. It will also be required that you have at least 1 year experience in working in Education/ Customer service industry, dealing with administration or clerical duties and preferred if you have knowledge of local examination products and CRM with experience in telesales or sales technique. Interested applicants should read through the Role Profile and apply online via:https://tinyurl.com/THA-355ext. Closing date for applications: 24 Oct 2019 (23:59 UK Time). We offer an attractive benefits package. Only short-listed candidates will be contacted. "Right to work in Thailand".
• The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
• The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment. The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at http://www.britishcouncil.org/home-privacy-policy.htm. .

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Management, Business Statistics / Analysis, Sales, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿45,000 - ฿60,000, สามารถต่อรองได้

• Type of Contract:Permanent
• Location:Chiang Mai centre.
• ABOUT THE DEPARTMENT/TEAM.
• British Council Thailand is one of the biggest in the British Council s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.
• WHAT YOU WILL BE DOING AND WHY.
• Working with both our customers and with your internal colleagues at British Council, you will need:
• To significantly increase sales and boost the growth of the Teaching Centre Business in Thailand.
• To motivate and build a highly performing team and embed a results-orientated sales and customer management culture in the organisation.
• To motivate the SCM team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience.
• To oversee the daily operations of the branch. To ensure the Sales and Customer Management team of the Branch meets and exceeds the sales and service targets and KPIs.
• To contribute to the formation of business strategy as a key member of the Teaching Centre Management Team;.
• To work closely with Head of SCM to ensure the branch the post holder manages and other branches share the same best Practice and standards.
• WHAT IS INTERESTING ABOUT IT.
• You can take pride in the fact that you will be working as a part of worldwide leading organization in English learning field. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• WHAT WE ARE LOOKING FOR.
• You must have an undergraduate degree and a minimum of 5 years managerial experience in leading a B2C sales team, preferably in the education service industry. Customer management experience, including complaint handling is essential for this role. You should have excellent written and oral communication skills in English and be fluent in Thai.
• 03 % of Provident Fund contribution from the Employer (after completing a probation).
• Medical Insurance and Corporate Medical Excess Claim.
• Enjoy 22 days of Annual leave.
• One month fixed Year-end bonus.
• Professional development opportunities.
• Eligible for sales incentive after passing probation.
• Interested applicants should read through the Job Description and
• apply online via:https://tinyurl.com/tha-nt-1847ex.
• We do not accept application from quick Apply.
• We offer an attractive benefits package.
• Only short-listed candidates will be contacted.
• Right to work in Thailand".
• The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
• The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment. The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at http://www.britishcouncil.org/home-privacy-policy.htm. .