āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
4 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Management, Sales, Thai, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļĄāļĩāļāđāļēāļāļāļĄāļĄāļīāļāļāļąāđāļ
- Drive expansion of BPTW across industries in Thailand.
- Develop and refine sales presentations, proposals, and positioning.
- Identify new business opportunities and growth channels.
- Support client-facing activities when needed.
- Marketing & Brand Building.
- Strengthen BPTW s brand presence and credibility.
- Collaborate on creation social media, video and employer branding content.
- Contribute ideas for campaigns and collaborations.
- Execution & Coordination.
- Translate management direction into clear, actionable plans.
- Coordinate across Sales, Marketing, Content, and partners.
- Ensure projects and tasks move forward on time and at high quality.
- Track progress and provide updates to management.
- Operations & Support.
- Support management in organizing and executing key initiatives.
- Improve workflows and internal coordination.
- Take ownership of tasks and deliver them end-to-end.
- Innovation & AI Tools.
- Identify opportunities to improve efficiency using AI and automation.
- Test tools and implement smarter ways of working.
- What We re Looking For.
- 4-7+ years of experience in B2B, marketing, operations, or similar roles.
- Fluent in Thai and English (written and spoken).
- Strong organizational and execution skills.
- Ability to manage multiple workstreams without losing detail.
- Experience creating presentations and marketing materials.
- Hands-on, proactive, and solution-oriented mindset.
- Interest in Employer Branding, HR, or B2B services.
- Why Join WorkVenture.
- Work with top companies in Thailand.
- Be part of a leading Employer Branding program (BPTW).
- Small but talented team that moves fast, high-impact role with strong ownership.
- Dynamic, collaborative environment with close exposure to management.
- Competitive salary and commission based on experience.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
to adjust the jd before posting.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
- āļāļĢāļīāļĐāļąāļ: āļāļĢāļīāļĐāļąāļ āļŠāļŦāļāļąāļāļāļāļīāļāļđāļĨ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ).
- āļĢāļēāļĒāļĨāļ°āđāļāļĩāļĒāļāļāļēāļ: āļāļąāļāļāļģāļŦāļāđāļēāļĒāļŠāļīāļāļāđāļēāļāļāļāļāļĢāļīāļĐāļąāļāļŊ āļāļēāļĄāļāđāļāļāļāļēāļāļāđāļēāļāđ āđāļāđāļāļāļ āļēāļāđāļŦāļāļ·āļāđāļāđ.
- āļāļąāļāļĢāļē: 2 āļāļģāđāļŦāļāđāļ.
- āđāļāļīāļāđāļāļ·āļāļ: 15,000 - 20,000 āļāļēāļ.
- āļŠāļāļēāļāļāļĩāđāļāļāļīāļāļąāļāļīāļāļēāļ: āļ āļēāļāđāļŦāļāļ·āļ.
- āđāļāļĻāļāļēāļĒ
- āļāļēāļĒāļļāđāļĄāđāđāļāļīāļ 35 āļāļĩ
- āļŠāļģāđāļĢāđāļāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļ āļāļ§āļŠ. - āļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āļāļļāļāļŠāļēāļāļē
- āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāļāļēāļāđāđāļāđāļāļāļ āļēāļāđāļŦāļāļ·āļāđāļāđ
- āļŦāļēāļāļĄāļĩāļ āļđāļĄāļīāļĨāļģāđāļāļēāļāļĒāļđāđāđāļāļ āļēāļāđāļŦāļāļ·āļāļāļīāļāļēāļĢāļāļēāļāļīāđāļĻāļĐ.
- āļāļāļāļāļāļĨāļđāļāļāđāļēāļāļēāļĄāļĢāđāļēāļāļāļĩāđ āļāļĢāļīāļĐāļąāļāļŊ āļāļģāļŦāļāļ
- āļāļģāļāļąāļ/āļāļđāđāļĨāđāļŦāđ āļāļāļ.āļāļąāļāļĢāļāļŊ āļāļąāļāļŠāļīāļāļāđāļēāļŠāđāļāļĄāļāļāđāļŦāđāļĨāļđāļāļāđāļē āļāļĢāļāļāđāļ§āļāļāļēāļĄāļāļģāļŠāļąāđāļāļāļ·āđāļ
- āļŠāļĢāđāļēāļāļĒāļāļāļāļēāļĒāđāļāļ·āđāđāļāļāļĢāļĢāļĨāļļāđāļāđāļēāļŦāļĄāļēāļĒāļāļēāļĄāđāļāļāļāļ·āđāļāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļ
- āļāļđāđāļĨāļŠāļīāļāļāđāļē āļāļĢāļ°āļāļēāļĒāļŠāļīāļāļāđāļēāđāļŦāđāļāļĢāļāļāļāļĨāļļāļĄāļĢāđāļēāļāļāđāļēāđāļāļāļ·āđāļāļāļĩāđ āļāļĩāđāļĢāļąāļāļāļīāļāļāļāļ
- āļāļģāđāļāļīāļāļāļīāļāļāļĢāļĢāļĄāļāđāļēāļāđ āļāļēāļĄāđāļāļāļāļēāļ āđāļāļ·āđāļāļāļĢāļĢāļĨāļļāđāļāđāļēāļŦāļĄāļēāļĒ.
- āļāđāļēāļĢāļąāļāļĐāļēāļāļĒāļēāļāļēāļĨ 30,000 āļāļēāļ/āļāļĩ
- āļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ
- āļāļļāļāļāļāļĢāđāļĄ
- āļŠāļīāļāļāđāļēāļĢāļēāļāļēāļāļāļąāļāļāļēāļ
- āļāļĩāđāļāļąāļ (āļāļĢāļāļĩāļāļāļīāļāļąāļāļīāļāļēāļāļāđāļēāļāļāļąāļāļŦāļ§āļąāļ)
- āļāļēāļĢāļŠāļąāļĄāļĄāļāļēāđāļĨāļ°āļāļķāļāļāļāļĢāļĄ
- āđāļāļīāļāļāđāļ§āļĒāđāļŦāļĨāļ·āļāđāļāļāļĢāļāļĩāļāđāļēāļāđ.
- [email protected]
- ID Line: bell1277
- 02 -318- 062 āļāđāļ 1277.
- āļāļīāļāļāđāļ: āļāļļāļāļāļĄāļāļĢ.
- āļāļĢāļīāļĐāļąāļ āļŠāļŦāļāļąāļāļāļāļīāļāļđāļĨ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ)
- āđāļĨāļāļāļĩāđ 2156 āļāļāļāđāļāļāļĢāļāļļāļĢāļĩāļāļąāļāđāļŦāļĄāđ āđāļāļ§āļāļāļēāļāļāļ°āļāļī āđāļāļāļŦāđāļ§āļĒāļāļ§āļēāļ āļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢ 10310.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
8 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Good Communication Skills, Leadership Skill, Analytical Thinking
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ40,000 - āļŋ50,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ, āļĄāļĩāļāđāļēāļāļāļĄāļĄāļīāļāļāļąāđāļ
- āļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āļāļąāļāļāļēāļĢāļāļĩāļĄāļāļēāļĒāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļĒāļāļāļāļēāļĒāļāļēāļĄāđāļāđāļēāļŦāļĄāļēāļĒ.
- āļāļ§āļāļāļļāļĄāļāļđāđāļĨāļŦāļāđāļēāļāļēāļ āļŠāļģāļāļąāļāļāļēāļāļāļēāļĒ āđāļĨāļ°āļāļļāļāļāļĢāļāđāļāļēāļĢāļāļēāļĒāļāđāļēāļāđ āđāļŦāđāļāļĒāļđāđāđāļāļŠāļ āļēāļāđāļĢāļĩāļĒāļāļĢāđāļāļĒ.
- āđāļāđāđāļāļāļąāļāļŦāļē āļāļąāļāļŠāļīāļāđāļ āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļąāļāļŦāļē āđāļŦāđāļāļēāļĢāļŠāļāļąāļāļŠāļāļļāļāļāļĩāļĄāļāļēāļĒ āđāļāļ·āđāļāđāļŦāđāļāļēāļĢāļāļģāļāļēāļāđāļāđāļāđāļāļāļĒāđāļēāļāļĢāļēāļāļĢāļ·āđāļ.
- āļŠāļāļāļāļēāļ āļŠāļąāļāđāļāļāļāļēāļĢāļāđ āļāļīāļāļāļēāļĄāļāļđāđāļĨ āđāļŦāđāļāđāļāļĄāļđāļĨāļāđāļāļāļāļĨāļąāļāļāļąāļāļāļĩāļĄāļāļēāļĒ āđāļāļ·āđāļāđāļŦāđāļāļĩāļĄāđāļāļīāļāļāļēāļĢāļāļąāļāļāļē.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ19,000 - āļŋ22,000
- Sell physically or digitally our available products that meet our customer's needs.
- Offer services that contribute to product purchases (in-store credit, testing, gift cards, Decat club.).
- Guarantee customer delight and loyalty through a close relationship on all channels.
- Sell all solutions that fulfill the experience expected by the customer: Products (new, marketplace, second-life, rental, subscription ) and Services (travel, decathlon coach ).
- Take action in all channels to promote and sell our solutions (stores, digital, social networks, beyond the store.).
- Offer new customers a suitable payment experience (traditional, QCO, mobile).
- Offer basic repair services, helping to extend a product's lifespan, or personalization services.
- 2nd RESPONSIBILITY.
- Delight my customers with customer-friendly, experiential, omnichannel, and safe layouts that make them want to discover our sports and solutions.
- Ensure customer-friendly layouts facilitate SIBC (Self Informed Best Choice) and fulfill the quick store strategy.
- Guarantee our products' physical and digital availability (store, internet, order stock).
- Guarantee your customers' safety (in your store, your products, and their data).
- Set up experiential and effective layouts (T/O, margin, Stock Lifetime T/O per Layout Meter) that highlight the breadth of our product and service offers.
- Acting through actions that preserve our resources and our societal impact (ecodesign, waste management, etc.).
- Demanding in customers.
- Have sports passion and practice.
- Good English and Thai level.
- Can work in a fast-paced environment.
- Good listener and dare to give your opinion.
- Have a smile on your face.
- Can work with international teammates.
- Ability to work on weekends and public holidays.
- Have our company core values and express them through your actions Vitality, Responsibility, Generosity, and Authenticity.
- Decathlonian Benefits.
- Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares.
- Provident fund.
- Competitive salary.
- Group insurance includes life, health, and dental insurance.
- Performance bonus.
- Employee discount.
- A learning environment where you can dive deep and make an impact.
- Wide range of career opportunities locally and globally.
āļāļąāļāļĐāļ°:
Payroll, Compliance, Microsoft Office
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Support HRBP in day-to-day HR operations and employee lifecycle activities (onboarding, transfers, exits).
- Coordinate with internal stakeholders (line managers, HR shared services, payroll) on HR-related matters.
- Assist in preparing HR reports, dashboards, and employee data tracking (e.g., headcount, turnover, hiring status).
- Maintain and update employee records ensuring data accuracy and confidentiality.
- Support execution of HR initiatives such as engagement activities, performance cycles, and organizational changes.
- Handle employee queries and provide basic HR guidance or escalate when necessary.
- Assist in drafting HR documents (letters, announcements, internal communications).
- Support audit and compliance processes by organizing required documentation.
- Perform ad-hoc tasks and projects as assigned by HRBP.
- QualificationsBachelor s degree in Human Resources, Business Administration, or related field.
- 0-2 years of experience in HR or administrative roles (fresh graduates welcome).
- Strong organizational skills and attention to detail.
- Good interpersonal and communication skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Ability to multitask and work in a fast-paced environment.
- Proactive mindset with willingness to learn.
āļāļąāļāļĐāļ°:
Python, SQL, System Testing
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Design, develop, and maintain applications and automation solutions to support operational processes and business improvement initiatives.
- Develop automation using Python and/or process automation tools, SQL, Microsoft Power Platform (e.g., RPA, workflow automation, API integration).
- Build and maintain front-end and back-end components to support internal tools, dashboards, or workflow systems.
- Code Quality AssuranceWrite clean, efficient, and well-documented code, and conduct code reviews to ensure adherence to coding standards and best practices.
- Requirements Analysis & Solution DesignWork closely with Business Analysts, Operations users, and stakeholders to understand business requirements.
- Translate business and process requirements into technical designs, automation logic, and system architecture.
- Support solution design for end-to-end processes, including integration with existing systems.
- Testing, Deployment & SupportPerform unit testing and support system testing and User Acceptance Testing (UAT).
- Troubleshoot defects, performance issues, and automation failures.
- Provide post-implementation support and continuous enhancement of deployed solutions.
- Collaboration & Continuous ImprovementCollaborate with cross-functional teams including Operations, IT, Data, and Project Management.
- Stay up-to-date with emerging technologies related to automation, Python development, low-code/no-code tools, and digital platforms.
- Proactively propose improvements to development and automation practices within the team.
- We're committed to bringing passion and customer focus to the business.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļąāļāļĐāļ°:
Finance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Visiting customer with RM.
- Analyzing and verifying customers credit information, financial statements, and structure deal to mitigate risk and ensure good deal for the bank.
- Evaluating customers financial needs, appropriate financial products and services.
- Preparing credit application, and annual review.
- Proactively support and coordinate with RM in explaining and defending cases with Credit Underwriting and Credit Committee.
- Proactively support RM in sale and service planning and relationship.
- Conduct and monitor credit rating for both new credit and annual review in time; including ad-hoc review when there are significant changes or impact on customer.
- Monitoring audit issues.
- Monitor the quality of customer when there are any significant changes or impact on customer and raise risk related issues which may impact the ability to pay of customers, and action plan deliver to RM and Credit Committee to avoid problems, SM and NPL accounts.
- Monitor customers' businesses, financial performances and other factors such as economic and industry situation which impact to ability to pay of customer and detect early warning signals or significant changes to prevent NPL.
- Bachelor s / master s degree in economics, Banking and Finance or related fields.
- At least 5 years of experience in Credit Analyst or related field.
- Strong communication and interpersonal skills.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ40,000 - āļŋ55,000
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļģāļŦāļāļāļāļĨāļĒāļļāļāļāđāļāļēāļāļāļēāļĢāļāļĨāļēāļ āļĢāļ§āļĄāļāļķāļāļŠāļēāļĄāļēāļĢāļāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļĨāļāļĨāļķāļāļāļķāļāļāļĨāļĒāļļāļāļāđāļŦāļĢāļ·āļ Learning āļāļĩāđāđāļāļīāļāļāļķāđāļāļāļĢāđāļāļĄāļāļģāļŦāļāļāđāļāļāļāļēāļāđāļāļāļēāļĢāđāļāđāđāļāđāļĨāļ°āļ§āļąāļāļāļĨāđāļāļāļāļēāļāļāļąāđāļāđāļāđāđāļāđāļāļĒāđāļēāļāļāļąāļāđāļāļ.
- āļāļđāđāļĨāļāļāļāļĢāļ°āļĄāļēāļāđāļŦāđāļāļĒāļđāđāđāļ KPI āđāļĨāļ°āļāļēāļĢāđāļāđāļŠāļ·āđāļāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļāļāļēāļĢāļāļĨāļēāļāđāļŦāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāļŠāļđāļāļŠāļļāļāđāļĨāļ°āļ§āļąāļāļāļĨāđāļāđāđāļāđāļāļĢāļđāļāļāļĢāļĢāļĄ.
- āļāļąāļāļāļģāđāļāļāđāļāļāļēāļĢāđāļāđāđāļāļāļąāļāļŦāļēāđāļāļĩāđāļĒāļ§āļāļąāļāļāļēāļĢāđāļĨāļ·āļāļāđāļāđāļŠāļ·āđāļāļāđāļāļāļāļēāļāļāđāļēāļ āđ āđāļāļ·āđāļāļāļĨāļąāļāļāļąāļ Performance āļāļāļāļŠāļ·āđāļ āđāļĨāļ°āđāļĨāļ·āļāļāđāļāđāļŠāļ·āđāļāđāļāđāļāļĢāļāļāļĨāļļāđāļĄāļĨāļđāļāļāđāļēāđāļāđāļēāļŦāļĄāļēāļĒāđāļāļŠāļāļēāļāļāļēāļĢāļāđāļāđāļēāļ āđ āļāļāļāđāļāļĢāļāļāļēāļĢāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļ.
- āļ§āļīāđāļāļĢāļēāļ°āļŦāđāđāļĨāļ°āļĄāļāļāļ āļēāļāļĢāļ§āļĄāļāļĨāļēāļāļāđāļāļĄāļđāļĨāļāļđāđāđāļāđāļāļĢāļ§āļĄāļāļąāđāļāļ āļēāļāļĢāļ§āļĄāļāļēāļāļāļēāļĢāļāļĨāļēāļāļāļāļāļāļļāļĢāļāļīāļāļāļŠāļąāļāļŦāļēāļĢāļīāļĄāļāļĢāļąāļāļĒāđ.
- Monitoring āđāļĨāļ°āļāļĢāļ°āđāļĄāļīāļāļāļĨāđāļāļāļāļēāļāļāļēāļĢāļāļĨāļēāļāļĢāļ§āļĄāļāļąāđāļāļāļĢāļąāļāđāļāļĨāļĩāđāļĒāļāļāļĨāļĒāļļāļāļāđāļāđāļēāļāđāđāļŦāđāļŠāļāļāļāļĨāđāļāļāļāļąāļāļŠāļāļēāļāļāļēāļĢāļāđāļāļąāļāļāļļāļāļąāļ.
- āļāļģāđāļŠāļāļāđāļāļāļāļēāļĢāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒāđāļĨāļ°āļāļīāļāļāļĢāļĢāļĄāļāļēāļāļāļēāļĢāļāļĨāļēāļ (Campaign) āđāļāļ·āđāļāđāļāļīāđāļĄāļŠāđāļ§āļāđāļāđāļāļāļēāļĢāļāļĨāļēāļāļāļāļāđāļāļĢāļāļāļēāļĢāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļ.
- āļŠāļģāļĢāļ§āļāļāđāļāļĄāļđāļĨāļāļĨāļēāļ āļĒāļāļāļāļēāļĒ āļāļāļāļāļđāđāđāļāđāļ āđāļĨāļ°āļāļąāļāļāļķāļāļāđāļāļĄāļđāļĨāļĨāļāļĢāļ°āļāļ Marketing System āđāļāļ·āđāļāļāļģāļāđāļāļĄāļđāļĨāļĄāļēāđāļāđāđāļāļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļļāļāđāļāđāļ āļāļļāļāļāđāļāļ āđāļĨāļ°āļŠāļĢāđāļēāļāļāļ§āļēāļĄāđāļāđāđāļāļĢāļĩāļĒāļāđāļāļāļēāļĢāđāļāđāļāļāļąāļ.
- āļ§āļļāļāļīāļāļĢāļīāļāļāļēāļāļĢāļĩ-āđāļ āļŠāļēāļāļēāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ, āļāļēāļĢāļāļĨāļēāļ āđāļĨāļ°āļŠāļēāļāļēāļāļ·āđāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢāļ§āļēāļāđāļāļāđāļĨāļ°āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļĨāļēāļ, āļāļīāļāļāļĢāļĢāļĄāļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļĨāļēāļāđāļāļāļļāļĢāļāļīāļāļāļŠāļąāļāļŦāļēāļĢāļīāļĄāļāļĢāļąāļāļĒāđ 6 āļāļĩāļāļķāđāļāđāļ.
- āļŦāļēāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢāļāļđāđāļĨāđāļāļĢāļāļāļēāļĢāļāļŠāļąāļāļŦāļēāļĢāļīāļĄāļāļĢāļąāļāļĒāđāđāļāļāļ·āđāļāļāļĩāđāļāđāļēāļāļāļąāļāļŦāļ§āļąāļāļĄāļēāļāđāļāļāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāđāļāļĢāļ·āđāļāļāļĄāļ·āļāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāđāļāļŠāđāļ§āļāļāļāļ digital marketing āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļĨāļĨāļąāļāļāđāđāļāļ·āđāļāļāļĢāļąāļāļāļĢāļļāļ campaigns āđāļŦāđāļŠāđāļāļāļĢāļāļāļķāļ Target groups āđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāļ āļēāļĒāđāļāđāļāļ§āļēāļĄāļāļāļāļąāļāđāļāđāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļāļīāļāļŠāļĢāđāļēāļāļŠāļĢāļĢāļāđ āļāļģāļāļēāļāđāļāļīāļāļĢāļļāļ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāđāļāđāļāļĢāļīāļ.
- āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāļāļēāļ 6 āļ§āļąāļ/ āļŠāļąāļāļāļēāļŦāđāđāļāđ.
- āļāļĢāļ°āļāļģāļāļĩāđāļāļĢāļļāļāđāļāļ āđāļāļĒāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļāđāļāļĢāļāļāļēāļĢāļāđāļēāļāļāļąāļāļŦāļ§āļąāļāļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
1 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Express, Assurance, Compliance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
- Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
- Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
- Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
- Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
- Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
- Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
- Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
- At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
- Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
- Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
- Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
- Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
- A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
- Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.
