Experience:

5 years required

Skills:

Electrical Engineering, Mechanical Engineering, Product Development, Quality Assurance, Leadership Skill

Job type:

Full-time

• Lead and manage the technical engineer team.
• Provide expert technical guidance to dealers, service teams, and internal stakeholders.
• Develop and implement technical service policies, procedures, and standards.
• Support troubleshooting, root cause analysis, and resolution of complex technical issues.
• Coordinate with engineering, quality, and product development teams to address product concerns.
• Ensure technical documentation, manuals, and service bulletins are accurate and up to date.
• Plan and develop necessary technical training program to support new vehicle launch, fix it right first time and technician skill improvement.
• Deliver technical training programs for internal and external parties.
• Warranty Management.
• Establish local warranty policies for dealership which aligned with manufacturer's requirement.
• Implement vehicle warranty for customers while take into account manufacturer's policy as well as local regulation requirement.
• Proposed and manager goodwill policy to preserve customer satisfaction. Manage the end-to-end warranty process, including claim submission, review, approval, and reimbursement.
• Ensure warranty claims are processed accurately and within established timelines.
• Monitor warranty costs and identify trends, risks, and improvement opportunities.
• Investigate warranty failures and conduct root cause analysis.
• Collaborate with suppliers and manufacturers regarding warranty-related concerns and recovery claims.
• Develop and maintain warranty policies and procedures.
• Prepare warranty performance reports and recommendations for management. Develop plan for warranty operation review (audit) with dealership.
• Quality & Continuous Improvement.
• Analyze product reliability and field performance data.
• Identify recurring product issues and implement corrective actions.
• Work closely with manufacturer's quality assurance teams to reduce warranty costs and improve product performance.
• Monitor KPIs related to technical support, service quality, and warranty performance.
• Lead continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Team Leadership.
• Manage, coach, and develop technical, trainer and warranty staff.
• Conduct performance reviews and establish team objectives.
• Foster a culture of customer focus, accountability, and continuous improvement.
• Allocate resources effectively to meet operational requirements.
• Ensure compliance with dealership financial controls and audit requirements.
• Review and approve significant service transactions when required.
• Preferred.
• Bachelor/Master in Engineering, Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related fields.
• 5-7 years in technical service, after-sales service, warranty management, or engineering management role.
• Strong knowledge of warranty processes, technical diagnostics, and quality systems.
• Strong understanding of parts and warranty operations.
• Good understanding of governance & compliance concepts.
• Strong analytical, documentation, and stakeholder communication skills.