Experience:

5 years required

Skills:

Project Management, Microsoft Office, Power point, Leadership Skill, English

Job type:

Full-time

• Own and lead senior client relationships, acting as the primary point of accountability across assigned accounts.
• Build trusted partnerships with client stakeholders across HR, Finance, and senior leadership levels.
• Develop and execute client account strategies, including service models, governance structures, and engagement plans.
• Lead internal account teams through effective planning, coordination, communication, delegation, and performance management.
• Ensure delivery of agreed service standards, KPIs, and contractual commitments.
• Operational Excellence & Service Delivery.
• Effective workload planning and resource allocation.
• Strong project management with clear objectives, timelines, and deliverables.
• Timely, accurate, and high-quality client outputs.
• Account profitability and fee governance.
• Credit control and billing discipline.
• Monitoring of cost, effort, and delivery efficiency.
• Partner closely with broking, consulting, claims, and operations teams to ensure seamless execution and issue resolution.
• Act as escalation point for complex service issues, claims matters, or client concerns, ensuring swift and effective resolution.
• Client Retention, Expansion & Value Creation.
• Strengthen long-term client retention through proactive engagement, insight-led discussions, and continuous service improvement.
• Identify opportunities to enhance client value by introducing relevant Health & Benefits, Wellbeing, Global Benefits, and HR Advisory solutions.
• Lead regular client reviews, governance meetings, and strategic planning sessions.
• Ensure client satisfaction remains high, supported by feedback mechanisms, service reviews, and remediation actions where required.
• Market Leadership & Thought Leadership.
• Serve as a senior representative of WTW in the Health & Benefits market, contributing to the firm's professional reputation.
• Share market insights, regulatory updates, and emerging trends with clients to support informed decision-making.
• Build and maintain strong relationships with insurers, vendors, and market stakeholders in Thailand.
• Contribute to the continuous improvement of service models, operational processes, and client delivery standards.
• Collaborate closely with regional and global teams to leverage best practices, intellectual capital, and global solutions.
• Support development and coaching of junior colleagues within account teams.
• Other tasks assigned by the Company.
• Minimum 5 years experience in Health & Benefits consulting, brokerage, or a related senior client management role.
• University degree.
• Strong technical knowledge of employee benefits plan design, financing, and administration.
• Deep understanding of the Thailand Health & Benefits, insurance, and vendor landscape.
• Proven experience managing complex client accounts and multi-stakeholder relationships.
• Strong client management and stakeholder engagement skills with a clear service mindset.
• Excellent verbal and written communication skills, with the ability to present confidently to senior audiences.
• Broad understanding of regulatory, compliance, and local legislative requirements.
• Strong problem-solving skills and ability to manage ambiguity and complexity.
• Self-motivated, structured, and highly collaborative working style.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint).
• Proficiency in English.
• Competencies.
• Client focus.
• Influence and selling.
• Results focus.
• Collaboration.
• Thought leadership and innovation.