Skills:

Power BI, ERP, English, Thai

Job type:

Full-time

• System Adoption and Training (approximately 40%).
• Own local adoption of Digital Hub, M3, WMS and other business applications for Vallen Thailand users, including onboarding key account users.
• Run onboarding and refresher training in Thai for warehouse, customer service, sourcing and account teams, using approved regional material and localising it where needed.
• Sit with users to find where a manual workaround has replaced available system capability, and retire the workaround through training, documentation or a process change.
• Triage incoming urgent requests. Genuine application faults route to the Systems Team or IT. Training and process gaps are yours to own and close.
• Give Heads of Department structured feedback on coverage gaps, particularly where handover is incomplete when a critical person is on leave.
• Local Process Remediation and Digitisation (approximately 30%).
• Investigate Thailand workflows that are manual, error-prone or creating commercial, operational or compliance exposure, and remediate the process rather than the individual case.
• Priority targets on joining: the master quotation list, consumption and days-of-inventory reporting, and rebate and gain-share calculation. All are currently manual in Excel with insufficient checks, which is a commercial risk.
• Move recurring manual reporting onto Digital Hub and standard reporting tools, with named owners and validation steps built in.
• Support local site implementations and hardware-linked processes, including Modula installations. Verify physical conditions on site before a process is signed off. Site travel is part of the role.[HA1].
• Escalate anything that requires regional process redesign or system configuration to the regional BPO and Systems Team, with the ground truth already documented.
• Operational Hygiene, Local (approximately 10%).
• Champion RBA audit / reporting, including liaising with internal and external stakeholders.
• Maintain the Thailand layer of the BPO knowledge base: SOPs, user guides and training material, current version, correctly filed and findable.
• Localise approved regional SOPs and templates into Thai, and keep them in alignment when the regional version changes.
• Archive obsolete local content and run periodic reviews.
• Business Support, Partial (approximately 20%).
• Provide defined, recurring business support to the Thailand commercial and operations teams: reporting packs, data preparation and key account administration.
• Key Qualifications.
• Bachelor's degree in Business, Supply Chain, Operations, Engineering, Information Systems or a related discipline.
• Experience in system adoption, user training, business analysis, operational excellence or process improvement, ideally in distribution, logistics or manufacturing.
• Demonstrated ability to train adult learners on business systems and to write clear user guides and SOPs.
• Working knowledge of ERP and WMS environments, with strong Excel and reporting skills. Power BI or similar is an advantage.
• Fully fluent in Thai and professional working English, written and spoken. You will translate between the two constantly.
• Able to tell a training gap from a technical fault, and to route each to the right place.
• Comfortable holding a boundary. This role carries a partial business support load and will be asked for more. You need to be able to decline and escalate rather than quietly absorb.
• Willing to travel to Thailand sites and customer locations. Site travel is a requirement of the role, not an occasional exception.
• Comfortable reporting into a regional function while working alongside the local country team, and able to hold both relationships.