Experience:

2 years required

Skills:

Good Communication Skills, Problem Solving, Fast Learner, Excel, Thai

Job type:

Full-time

• Assist and guide sellers with store setup, product listing, and storefront optimization on Shopee, Lazada, TikTok Shop, and LINE Shopping..
• Receive and resolve back-end issues for sellers, such as product listing failures, payment system glitches, logistics issues, or account suspensions..
• Advise sellers on how to properly use various tools on each platform, such as stock management, promotion setup, and order checking..
• Coordinate and escalate cases to the customer service teams of each platform for issue resolution..
• Monitor terms, policies, and new features of each platform to accurately notify and advise sellers..
• Prepare summary reports on overall store status, and gather statistics and performance reports, such as issue resolution time and problem categories..
• Experience in Admin, Customer Service, or eCommerce support (Fresh graduates are welcome)..
• Experience using the back-end systems of Shopee, TikTok Shop, Lazada, or LINE Shopping is preferred..
• Proficient in Microsoft Excel, Word, and basic data entry tools..
• Detail-oriented, organized, and capable of handling large volumes of data during campaign periods..
• Eager and ready to continuously learn new digital tools and systems..
• Good communication and writing skills, with a service mind. Basic command of English is a plus..
• Location @Samyan Mitrtown | Work Hours: Mon - Fri 9.30 - 18.30.