Skills:

Labor law, Thai

Job type:

Full-time

• Lead all employee relations cases end-to-end disciplinary actions, grievances, terminations, and complex interpersonal disputes.
• Conduct investigations with rigor: interview witnesses methodically, identify the core facts, distinguish evidence from assumption, and reach defensible conclusions.
• Draft all formal documentation warning letters, show cause notices, termination letters that is legally sound and consistent in standard.
• Advise managers on appropriate disciplinary action and ensure decisions are proportionate, fair, and legally compliant.
• Manage sensitive cases with discretion, including those involving senior employees or potential legal escalation.
• Know when to escalate to external legal counsel and brief them effectively when you do.
• B. Systems, Process & Standards.
• Build the ER process infrastructure from scratch: investigation framework, disciplinary workflow, documentation templates, and escalation protocols.
• Create and maintain a case management system that tracks all active and historical ER cases with appropriate confidentiality.
• Establish consistent standards for how cases are handled across HQ, On field, and Store one standard, applied fairly.
• Identify patterns across cases to surface systemic issues.
• C. Labor Law & Legal Risk Management.
• Serve as the primary internal expert on Thai Labor Protection Act and related legislation.
• Review all disciplinary and termination decisions before execution to ensure legal compliance and minimise litigation risk.
• Draft and maintain key HR policies disciplinary policy, grievance policy, code of conduct that reflect current law and company needs.
• Monitor changes in Thai labor law and proactively update internal policies and practices.
• Manage relationships with external labor counsel for high-risk cases, providing clear and well-organized case summaries.
• D. Manager Training & Capability Building.
• Design and deliver ER training for line managers covering disciplinary procedures, documentation standards, and how to handle early-stage employee issues before they escalate.
• Build manager confidence to handle routine ER situations independently, reducing unnecessary escalation to HR.
• Create practical reference materials (decision trees, checklists, templates) that managers can use without HR support for straightforward cases.
• E. Team Leadership.
• Supervise and develop ER office set case standards, review their work, and build their investigation and documentation skills.
• Assign cases appropriately based on complexity and junior team capability.
• Create a team culture where accuracy, fairness, and legal compliance are non-negotiable.
• Required.
• Solid, working knowledge of Thai Labor Protection Act able to apply it to real cases, not just cite it.
• Proven track record of conducting workplace investigations independently: interviewing, evidence assessment, and writing findings that hold up to scrutiny.
• Experience drafting legally sound disciplinary documentation warning letters, show cause notices, termination letters.
• Sound judgment under pressure: able to assess a situation quickly, identify the key risks, and recommend the right course of action.
• Ability to push back on managers or leadership when a proposed action is legally risky or procedurally wrong and do so clearly and professionally.
• Experience working in a company with significant headcount (500+ employees) where ER complexity is real.
• Strongly Preferred.
• Background in retail, manufacturing, logistics, or any industry with high-volume frontline workforce where ER cases are frequent and varied.
• Experience building ER processes or documentation standards from scratch, not just inheriting an existing system.
• Exposure to cases involving dismissal disputes, Labor Court, or conciliation proceedings.