Experience:

8 years required

Skills:

ERP

Job type:

Full-time

• Develop and execute the company's IT roadmap aligned with business objectives.
• Partner with key stakeholders to identify opportunities for technology-driven improvements and innovation.
• Lead and mentor the IT team, promoting a culture of collaboration, accountability, and continuous improvement.
• Drive digital transformation initiatives across retail, F&B, logistics, and corporate operations.
• Stay updated with industry trends, emerging technologies, and best practices, and make recommendations for their integration into our IT infrastructure/systems.
• Infrastructure & Operations Management.
• Oversee daily IT operations and service delivery across all business locations.
• Ensure high availability and performance of networks, servers, cloud services, databases, and business-critical applications.
• Manage endpoint devices, Microsoft technologies, email systems, wireless networks, VPN, firewalls, and security solutions.
• Monitor and maintain IT infrastructure to minimize downtime and operational disruption.
• Enterprise Applications & Business Systems.
• Microsoft Dynamics 365 ERP.
• Point-of-Sale (POS) systems.
• Inventory and Warehouse Management Systems.
• E-commerce and Digital Platforms.
• HR and Payroll Systems.
• Coordinate system upgrades, integrations, testing, and deployment activities.
• Ensure systems effectively support business processes and operational requirements.
• Cybersecurity & Compliance.
• Develop and enforce IT policies, standards, and security procedures.
• Implement cybersecurity measures to protect company data, systems, and customer information.
• Manage backup, disaster recovery, and business continuity plans.
• Conduct periodic security reviews, risk assessments, and vulnerability management activities.
• Ensure compliance with applicable regulatory and corporate requirements.
• Project Management.
• Lead IT projects from planning through implementation and post-launch support.
• Manage system migrations, infrastructure upgrades, software implementations, and business process improvement initiatives.
• Ensure projects are delivered on schedule, within budget, and according to business requirements.
• Coordinate with internal stakeholders and external vendors throughout project lifecycles.
• Vendor & Budget Management.
• Manage relationships with IT vendors, service providers, and technology partners.
• Evaluate and recommend technology solutions and services.
• Negotiate contracts and monitor service-level agreements (SLAs).
• Develop and manage IT budgets while ensuring cost-effective utilization of resources.
• User Support & Service Management.
• Ensure timely and effective IT support for all users.
• Establish service management standards and performance metrics.
• Provide technical leadership for the resolution of complex system and application issues.
• Drive continuous improvement in user experience and IT service quality.
• Business Collaboration.
• Work closely with Retail, Operations, Supply Chain, Finance, HR, Marketing, and other departments to understand business requirements.
• Recommend technology solutions that improve efficiency, customer experience, and operational performance.
• Act as a trusted advisor to business stakeholders on technology-related mattters.
• Skills Experience Qualification.
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
• Minimum 8+ years of IT experience, including leadership or management responsibilities.
• Ability to communicate effectively in both English and Thai, with strong verbal and written proficiency.
• Experience supporting multi-site retail, F&B, hospitality, or consumer-facing businesses is highly preferred.
• Microsoft Dynamics 365 ERP.
• Point-of-Sale (POS) systems.
• Customer Relationship Management (CRM).
• Microsoft Windows Server and Desktop environments.
• Microsoft 365 and Exchange/Outlook.
• SQL Database Administration.
• Active Directory, DNS, DHCP.
• LAN/WAN, Wireless Networks, VPN, Firewalls.
• Cybersecurity technologies and best practices.
• Experience in project management and system implementation.
• Strong vendor management and budgeting experience.
• Knowledge of IT governance, risk management, and business continuity planning.
• Available in short notice is an advantage.

Experience:

2 years required

Skills:

Procurement

Job type:

Full-time

• Manage and respond to customer inquiries across all social media platforms and Google Business Profile in both Thai and English.
• Handle incoming customer service calls, providing professional assistance and resolving cases effectively to ensure customer satisfaction.
• System Liaison (International): Act as the primary point of contact for technical issues, communicating directly with the international backend support team in English to troubleshoot, report, and resolve system errors or bugs to ensure smooth operatio ...
• Utilize Customer Service Management tools to track and manage customer concerns professionally and promptly.
• Active participation in on-site activities, such as assisting the marketing team with content photoshoots and video production.
• Create simple marketing artworks and visual communications for specific assignments (e.g., social media posts, internal announcements).
• Prepare and organize supporting documents and marketing materials to ensure a smooth workflow for the entire marketing team.
• Facilitate seamless communication between Head Office and our outlets & shops to ensure alignment on all marketing activities.
• Provide marketing administrative support across all brands within the group, including restaurant business units, to ensure consistent communication.
• Manage and sync team calendars to organize schedules, ensuring all team tasks and deadlines are clearly tracked.
• Coordinate and schedule team meeting appointments, including preparing meeting materials and official Meeting Minutes in English.
• Handle the procurement process (PR/PO creation) and coordinate with Finance/Accounting for payment tracking.
• Support the Marketing Manager in driving various marketing projects and handling dynamic assignments to ensure efficient department operations.
• Maintain proactive communication with the manager to share progress, ensuring all projects are on track and meet the brand's objectives.
• Education: Bachelor's degree in marketing, Business Administration, English Communications, or a related field.
• Experience: 0-2 years of experience in Marketing Administration or Customer-facing roles (New graduates with high potential are welcome).
• Language Skills: Excellent command of English (Listening, Speaking, Reading, and Writing) is mandatory for communicating with foreign management, international support teams, and customers.
• o Graphic & Video Editing: Proficient in using Canva or PowerPoint for basic design tasks. Familiarity with mobile editing apps like Cap Cut or TikTok is a plus.
• o Office Tools: Proficient in Microsoft Office (Excel/PowerPoint) and familiar with social media management.
• o Excellent Phone Etiquette: Strong verbal communication skills with the ability to remain calm and professional while handling customer inquiries or complaints.
• o Multitasking & Time Management: Ability to handle multiple projects and inquiries simultaneously under pressure to meet deadlines.
• o Interpersonal Skills: Strong ability to coordinate between the Head Office and front-line staff with a service-minded attitude.
• Assessment: Applicants with a TOEIC score of 650+ or equivalent certification will be given special consideration.