เงื่อนไขการค้นหา

ทักษะ:

Assurance, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

GMP, Quality Assurance, English, Thai

ประเภทงาน:

งานประจำ

• ตรวจสอบคุณภาพสินค้า เน้นสินค้าทุเรียนแช่แข็ง.
• ตรวจสอบรายงานบันทึกการผลิต ณ โรงงานของผู้ผลิตในเครือข่ายในเขตกรุงเทพฯ ปริมณฑล ภาคเหนือ/ใต้.
• ตรวจสอบคุณภาพสินค้าที่ผลิต เน้น ทุเรียนแช่แข็ง ณ โรงงานผู้ผลิตในเครือ หรือ cold storage ในเขต กรุงเทพฯ และ ปริมณฑล.
• ควบคุมคุณภาพสินค้า ณ โรงงานผลิต ที่จังหวัดยะลา ในระหว่างฤดูผลไม้ (ประมาณ 3 เดือน/ปี).
• ตรวจสอบคุณภาพวัตถุดิบจาก supplier ทั่วประเทศ และต่างเทศ ใน SE Asia.
• ช่วย QA ในการทำเอกสารคุณภาพ.
• สื่อสารนโยบายคุณภาพกับ supplier.
• Knowledge & Skill:
• Minimum 2 years experience in quality control or in food inspection.
• Able to travel upcountry alone.
• Able to work in dynamic environment. Ready to learn new skills.
• Accept new technology.
• Team work oriented.
• Decent English skill (knowledge in Chinese will be a big plus).
• Good MS Office skill, especially Excel.
• Own a vehicle (preferred car).
• Education & Experience:
• 3 years experience.
• Bachelor degree (related to food science or relevant experience is a plus).
• Working Condition:
• Base at suppliers locations around Pathumthani (ธัญบุรี), Yala.
• Be at main office in Laksi at least once/week.
• Chance to travel abroad.
• Able to eat durian.
• Own car and have driving license.
• Work Mon-Sat.
• Travel allowance.
• Bonus.
• Social Security.
• Health & Accident Group Insurance.
• Show interviewer the picture of your favourite food on interview day.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Inventory / Warehouse Management, Quality Management System

ประเภทงาน:

งานประจำ

• Supports efforts to drive Quality Improvement in complaints related to quality issues with marketing, sales and rest of supply chain..
• Initiates activities aimed at managing quality issues with customers and channels including rejections, complaints, technical support, product handling and customer waste reduction..
• Provides Quality requirements for physical product returns from customers and provides disposition approval (where needed).
• Prepares reports and communications regarding quality issues in logistics, country that affect market and ensures improvement plans are in place and monitored through regular review..
• Monitors, aggregates and analyzes marketplace and overall product quality data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations etc.) to prioritize, escalate and initiate Q improvement activities as appropriate..
• Supports Quality improvement projects within cluster for business complaints, cold chain, and CRQS using data analysis, workshops & toolkits and also digital solution..
• Leads Pallet Quality Improvement based on KPI data, trends analyses and quality improvement methodologies / tools..
• Provides interface with care lines for customer and consumer alert triggers and feedback data..
• Defines CRQS for Secondary and Tertiary Packaging based on Customer needs and globally aligned..
• Ensures regular marketplace on-shelf product assessments are carried out (CRQS evaluations), data is analyzed, and improvement projects are activated and followed up..
• Spends time in market to understand customer and merchandising processes and to identify and activate opportunities for improvement..
• Ensures and verifies ongoing compliance to UL Quality Management Standards in third party re-packers and assemblers and Logistics operations through communication, self-assessment activities, KPI monitoring, technical visits (as needed)..
• Ensure and verifies compliance and calibration of UL Quality Management System across UL managed warehouse and UL distribution center (DC) via quality audit program..
• Validates third party re-packers, assemblers and warehouse / transportation providers are capable of meeting UL Quality requirements by conducting technical capability assessments..
• Raises issues and drives improvements for import with supplying Bus..
• Ensure local registration of import product to comply with legislation..
• Initiates and prepares Inter-company Quality documents for cross border, validates first shipment quality and monitors on-going quality of FG received..
• Supports market information to BU for marketplace incidents by follow incident management protocol..
• Deploys UL Quality strategy, governance and goals through BU specific projects and targets..
• Develops Quality links to strategies of BU SC organization..
• Halal CICOT Registration.
• Manage halal CICOT registration for UL product and coordinate with cross function team (Marketing, Research and development, planning) to provide document or information related with Halal registration. Including support Halal audit (CICOT) activity to manufacturing..
• Maintain product halal CICOT compliance for UL and manufacturing partners product..
• WHAT YOU WILL NEED TO SUCCEED.
• Batchelor s or master s degree in food science, engineering, quality, logistics or customer service experience.
• Minimum 3 years experience in Supply Chain Quality, Quality logistic, Quality engineering.
• CAPA, RCA, 5 Why problem-solving workable knowledge is a plus..
• Experience in QualityOne and other programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, Power BI, etc. and warehouse traceability systems is a plus..
• Experience in Warehouse and Logistics.
• Digital skill.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Risk Management, Quality Assurance, Inventory / Warehouse Management

ประเภทงาน:

งานประจำ

• Ensure that Company Occupational Health and Safety Policy is effectively implemented and maintained in line with Unilever standards and law. Act as SHE expert to support the Business in improving SHE performance..
• Lead the control and improvement of Warehouse and Logistics including Road safety to all 3P..
• Identify gap hazards and assess risks associated with Warehouse and Logistics activities including route risk assessment, journey risk management and define risk contro ...
• Analyze, recommend and implement safety initiatives programs in line with the global strategy for new developments in SHE tools or best practice, taking into account local and regional legal requirements in collaboration and partnership with agencies..
• Update of the procedure where necessary, maintain standards and discipline and act as disciplinary authority, where appropriate and maintain fair and consistent disciplinary procedures..
• Provide appropriate tools and build up training to 3P to ensure they have the necessary knowledge and skills..
• Report and analyze on relevant SHE performance such as incidents, near misses, audit, investigation and report current issues for regional/global organizations..
• Perform safety inspection, internal and external audit with the following up of the corrective action, action closure and reporting cover the activities..
• Warehouse and logistics sub-committee arrangement and lead as the role of SHE Specialist including support other governance to the Central Safety Health and Environment Committee governance team of safe travel, office safety and company travel events..
• WHAT YOU WILL NEED TO SUCCEED.
• Experiences & Qualifications.
• Bachelor's degree or higher in Occupational Health and Safety..
• Having 6-8 years experience in Occupational Health and Safety management. (In transportations, logistics or warehouse field would be an advantage).
• Hold the Transportation Safety Manager license would be an advantage..
• Hold the Specialist undertaking in hazardous substances license would be an advantage..
• Experience in multinational company environment.
• Familiar with the Road Traffic Safety (ISO39001), Occupational health and safety management system (ISO 45001) implementation and maintain the system..
• Ability to work in a fast-paced environment with cross functional teams and team working..
• Good communication in written and spoken English and Thai..
• Good computer skills in Microsoft Office..
• Ability to travel regularly across Thailand site..
• Skills.
• Logistics Management.
• Warehouse Management.
• Travel Safety.
• Leadership.
• Passion for High Performance-Inspires the energy needed to win and grow.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ทักษะ:

Assurance, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and KYC quality standards.
• Review a subset of agents verification (minimize and prevent the errors etc).
• Assess support procedure based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all KYC metrics (e.g. critical criteria or as suspicious) and how the support team s performance affects those KPIs.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Map the need for training and onboarding programs and initiate these projects.
• Monitor individual's performance on the agent and team level.
• Create reports that reflect support performance.
• Report support team s performance to higher-ups.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the Operations, KYC, Fraud management, or related role.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Great team player with the ability to work with others (compromisation).
• Great people skills and ability to communicate (negative) feedback.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ทักษะ:

Assurance, Compliance, GMP

ประเภทงาน:

งานประจำ

• Local batch release includes coordination of Vaccine release by the Health Authority.
• Ensure regulations pertaining to Quality and Compliance for importation, distribution and wholesaling of the products on the markets (e.g. Good Distribution Practice) are fulfilled (where applicable as per the country distribution model).
• Where applicable, ensure adherence to AP regional QMS and provide feedback to AP In-market Quality topic owners.
• Ensure Quality perspective is brought into local business initiatives with Quality impact.
• Support local coordination and execution of recalls.
• Support commutation with our Manufacturing Division Quality.
• Support communication with HA issues pertaining to Quality and Supply issues.
• Reports to the In-market Quality lead for Thailand for general advice and instruction concerning Quality Operations.
• Receives guidance, management, and direction and when necessary; executes responsibilities under manager's oversight.
• Keeps manager informed on the status of operations and when challenges, opportunities and/or issues arise.
• Must be Locally registered pharmacist with a valid registered pharmacist license.
• Must have expertise and experience in Quality area (GMP and/or GDP), and nice to have in Supply Chain or Regulatory Affairs.
• Must have the ability to influence management of complex operations, protecting company image and reputation with patients, medical stakeholders and regulatory agencies.
• Must have interpersonal and communication skills in dealing with complex matter.
• Must have exemplary people/team collaboration experience, including speaking candidly, and motivating teams.
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Employee Status:
• Regular
• Relocation:
• No relocation
• VISA Sponsorship:
• Travel Requirements:
• Flexible Work Arrangements:
• Hybrid
• Shift:
• Valid Driving License:
• Hazardous Material(s):
• Requisition ID:R286203.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Software Testing, Automation, English

ประเภทงาน:

งานประจำ

• Perform functional testing for mobile application and web application.
• Perform failure analysis and report software bug to development team to ensure the best software quality and user experience.
• Design, develop, and execute regression testing.
• Perform performance testing to ensure system reliability, capacity, and scalability.
• Ensure the successful deployment of products into the market.
• The candidate should also have enthusiasm for troubleshooting, analyzing and resolving complex problems, must demonstrate strong problem solving and communication skills, and be prepared to be an expert performance engineering resource on multiple initiatives of diverse scope.
• Work closely with internal and external customers to understand technology requirements for key projects.
• Who are we looking for?.
• Bachelor's or higher degree in Computer Science, Computer Engineering, IT or related fields.
• 1+ years experience in software testing (knowledge of mobile application testing is preferable).
• Have experience in test automation will be plus.
• Strong understanding of software testing methodology and SDLC.
• Ability to use automation tool such as Selenium, Appium, Robot Framework, Cypress.
• Having programming skill is an advantage.
• Experience with performance and/or security testing is a plus.
• Fast learner and willing to contribute and work as a team.
• Ability to manage multiple assignments and tight deadlines.
• Good command of English.