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Live Chat, Team Lead
atGrabGet to know the Role:
- Guide our drivers and passengers in using our products
- Manage service inquiries and disputes arising from our drivers and passengers
- Provide excellent customer service to our customer base
- Maintain good relationships and community building efforts with drivers and passengers
The day-to-day activities:
- Monitor various company communication channels including call center, social media, web inquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Experience required
- any or no experience
Career level
- Entry Level
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Mass Transportation
Location:Bangkok
Website:www.grab.com/th
Founded in:2012
Ranking:4/5
Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more
Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.
Head office: เลขที่ 1575/1 อาคารชัยสงวน ถนนเพชรบุรีตัดใหม่ แขวงมักกะสัน เขตราชเทวี กรุงเทพฯ 10400
Benefits
- Professional development
- Employee discount
- Five-day work week
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