You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This is a team leader role suitable for those who has more than 5 years of team supervision experience and is aspired to further develop people management and business strategy skills in premium segment. The team leader will manage a team of 10-15 tele sales.
The business objective is to drive significant growth in premium card segment through deploying a high energy sales team to uncover market growth opportunities, active cold calling and sell-in prospects in targeted segment, and to ensure the customer on-boarding process and experience is smooth, efficient and comply with corporate policies and market regulations.

Responsibilities:

• Develop team to deliver on sales and other "Key Performance Indicators" (KPI) on a regular basis.
• Coach, support and develop team members through daily meetings, monthly 1 to 1’s and formal coaching sessions. Build and foster a positive and result driven culture.
• Support Manager to recruit and train new hires. Training is not confined to classroom but active joint calls in field as well.
• Need to understand, implement, and communicate key business strategy messages. Schedule and organize team activities.
• Develop selling tactics & test new ideas to drive sales performance. Produce detailed actions plans to demonstrate work undertaken to improve individual and team performance.
• Track and measure individual sales and team performance. Produce, analyze and interpret management information, identifying trends and proactively recommending solutions and improvements.
• To ensure that all team members meet the required standards for quality and compliance and ensure adherence in respect of corporate policies and guidelines, as well as other legal and regulatory bodies relevant to the business.
• Provide operation support for merchant on-boarding & team performance management.
  
• Provide subject matter expertise in handling escalated customer calls as needed.
  
• Manage and provide TL Support function direction on Call monitoring and evaluation call, compliance and upskill training
  
• Own/manage report for audit purpose
  
• Flexibility in shift the focus/manage tasks or projects which has been assigned by leader

Qualification:

• Strive for success, can do attitude
  
• Bachelor’s degree or above
  
• More than 5 years of solid sales supervision experience with proven track record
  
• Good spoken and written Thai and English
  
• A problem-solver, excellent communicator, organized and comfortable with reporting and numbers
  
• Able to coach, communicate and lead by example
  
• Strong work ethic and high integrity
  
• Experience in Payments / Credit Cards / Bank / Industry selling in consumer premium segment is preferred
  
• Experience in managing field sales/tele sales is preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.