Job Summary
The Industrial Engineering (IE) Operations Improvement Assistant Manager assists Operations Management with achieving operations efficiencies. He/She conducts systems training and monitors district results to ensure balanced score card results are met.

Job Duties

Conducts Operational Process Improvement Training 

• Facilitates new technology workshops to educate Package Dispatch Supervisors on system functionality.
• Reviews training materials to ensure current processes and procedures are captured.
• Confers with Engineering and Operations teams to plan and communicate training implementation strategies.
• Coordinates training classes to ensure training and operational needs are aligned.
   

Coordinates Operational System Configurations and Installations 

• Confers with the Technical Support Group and the Center of the Future to ensure system installations are timely and functional.
• Tests new applications to ensure accurate configurations and proper functionality.
• Conducts Address Management System testing to ensure Operations Management Specialists are able to build correct address databases.
• Studies dispatch and delivery characteristics to identify inefficiencies.
• Communicates route changes to drivers to ensure Delivery Information Acquisition Device information is accurate.
   

Provides Operational Support

• Identifies process improvement opportunities to increase efficiencies.
• Reviews operational performance with management to identify areas of improvement.
• Assists with special operating projects (e.g., Mother's Day, Valentine's Day, Christmas, etc.) to help achieve operational objectives.
• Responds to job method questions to educate employees on job requirements.
• Serves as point of contact for questions regarding user errors to ensure questions are addressed in a timely manner.

Monitors Operational Results 

• Reviews the operational BSC to evaluate operational processes.
• Works with district Operations to improve performance results.
• Reviews weekly performance results to identify and develop improvement plans.
• Distributes performance results to district managers to assist teams in identifying performance improvements.

Supports Operational Business Growth Initiatives 

• Maintain customer relationships to improve service and identify growth opportunities.
• Interacts with service providers to increase sales leads and production.
• Monitors the Sales Leads Initiative Management System (SLIMS) to increase sales volume opportunities.
• Follows up with inside sales and account representatives to determine sales lead status.
• Creates daily sales reports to provide management with sales lead updates.

Qualifications

• Minimum 4 years of industrial engineering experience, logistics industry preferred

Education and Work Experience

• Bachelor's Degree preferable in Industrial Engineering or other engineering
• Master’s Degree in Logistics, Engineering or similar field a plus
• Computer literate (MS Office, Graphics, and word processing applications)
• Strong analytical & problem solving skills
• Excellent communication skill (English)
• Good people management skills
• Self-starter and able to work with minimum supervision
• Good presentation skills and able to conduct trainings/
• Positive and able to work well in a team with excellent interpersonal skill