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Service desk - Mobile Application
atBig C Supercenter Co., Ltd.Job Descriptions
- Intimate knowledge of an operating systems, devices, mobile applications and software.
- Handle customer complaints and/or escalated cases to support Big C Mobile application, provide appropriate solutions and alternatives, coordinate with related BU or vendor and follow up to ensure resolution.
- Manage Customer Service Monthly Report or other report as assigned.
- Analyze data and statistics and identify areas of improvement.
Qualifications
- Bachelor’s degree or higher in Computer science or related fields.
- At least 2 years of experience in Technical support, Customers service, Call center.
- Good English communication skill and negotiation skill.
- Good analytical and problem-solving skills.
- Punctual and service minded.
- Flexible with scheduled shifts and can do overtime if required.
Experience required
- 2 years
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- 30,000 - 80,000 THB, Negotiable
Job function
- IT / Programming
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:corporate.bigc.co.th/
Founded in:1994
Ranking:4/5
Big C Supercenter Public Co., Ltd. is one of the leading retailers in Thailand and Southeast Asia. We have more than 30,000 employees working in our Headquarters Office in Bangkok (Rajdamri) and in Big C stores throughout Thailand. As a subsidiary of Berli Jucker Public Co., Ltd., we are a true mu ... Read more
Why join us: DEVELOPMENT PROJECT FOR POTENTIAL PERSONNEL Believing that the success is when our people is a great, Big C has assigned budget for potential personnel development project with a primary aim to bring employees who are qualified and ambitious to achieve their goal and to maintain them within our org ... Read more
Job location: Pathum Wan
Head office: 97/11 FL.6 RATCHADAMRI ROAD (BTS Chidlom)
Benefits
- Five-day work week
- Flexible working hours
- Provident fund
- Health Insurance
- Life Insurance
- Accident Insurance
- Annual bonus
- Performance bonus
- Maternity leave
- Employee discount
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