At Coins.co.th, we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job.

We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology. As part of the operations team, you will play a large, direct role in realizing this vision by managing our daily transactions, optimizing our processes, and engaging with customers.

Benefits Work on a big idea that is changing the world / Own your own projects from conception to launch / Be a part of a fun, smart and ambitious team / Work with experienced, Silicon Valley entrepreneurs / Flexible vacation - take time off when you need it / Free food (we provide lunch and eat together), Golden Ticket (Paid Travel Allowance every 6 months.

Responsibilities

• Manage day-to-day operations such as cash-in/cash-out transactions, account verification, and order fulfillment
• Monitor/record transactions on the platform and cross-check
• Implement strategies to provide excellent customer experience
• Analyze and solve customer issues and problems, also raise customer issues to the relevant team (but not directly contact with customers)
• Work closely with the Customer Solutions team, Engineer, Marketing, and Compliance teams in improving the product and providing solutions to increase process efficiency

Qualifications 

• Capable of working independently/less supervised but can also collaborate well with a team
• Attention to detail, numbers. Good communication skills and teamwork
• Passionate about financial inclusion. A track-record of getting things done, drive, ownership and execution are core to our culture at coins.co.th
• Willing to work in shift/rotate schedule/weekend schedule 1-2 times per month/flexible time
• Holds a Bachelor's Degree in Management, IT, Economics or any related fields
• Fresh graduates are welcome to apply
• Operations, finance, IT or information systems experience is a plus.