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Senior Customer Service(6 working days)

atThammachart Seafood Retail Co., Ltd.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  • Ensure customer sales order :Retail and food service and e-commerce.
  • Open customer accounts by recording accurate account information and advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Assist with placement of orders, refunds, or exchanges.
  • Work with management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company's bottom line by providing problem solving and turning frustrated clients into repeted customers.
  • Attracts potential customers by answering product and service questions.
  • Managing incoming calls and customer service inquiries.
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Meet customer service team sales target and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Utilize computer technology to handle high call volumes.
  • Inform customer of deals and promotions.
  • Bachelor degree in Business Administration or any related fields.
  • At least 1 year experience in Sales & Marketing. (Experience in retail business would be advantage).
  • Strong command of written and spoken in English.
  • Strong interpersonal, communication & planning skills.
  • Excellent presentation, negotiation with leadership skills.
  • High responsible, hardworking and positive attitude.
  • Computer literacy (MS Office).
Experience required
  • 1 years
Career level
  • Entry Level
Only Thai nationals can apply
Salary
  • Negotiable
Job function
  • Customer Service
  • Administrative
  • Retail
Job type
  • Full-time
Age preferred
  • From 24 to 35
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Company overview

Size:500-1000 employees
Industry:Food and Beverage / Catering
Location:Bangkok
Website:www.thammachartseafood.com
Founded in:2010
Ranking:4/5

""Thammachart Seafood is the leading provider of premium imported and local fresh, frozen and smoked seafood to retailers in Thailand, notably Central Food Retail, The Mall Group, Villa Supermarket, Tesco & Big-C, with each retail outlet managed by our staff. The Company also operates Seafood Ba ... Read more

Why join us: We offer an attractive remuneration package and career development opportunities to the right candidate.

Job location: Wattana
Head office: 58, 58/1-5, 5th Floor, Soi Sukhumvit 63, Phrakhanong Nua, Wattana, Bangkok 10110
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