Job Description

What are my responsibilities?

Ensure workplace IT solutions are used

effectivelyMinimize non-productive time of users due to

workplace or application misfunction (Including ISEC related requests)Accountability and responsibility for the

Request Management processAccountability & responsibility for

satisfactory resolution of all end user related queries, feedback, issues &

complaints. Incident resolution monitoring and reporting

from end user perspective and ensuring service provider adherence to agreed

SLAs.Provide feedback to customers with reference to

status of problem, and ensure all parties are kept up to dateAccountability and responsibility for Access

Management process.Owns, manages and controls the standard change

requests as pre-defined in the service agreement & work requestsUser productivity by providing a one-stop

processVerifies, orders and approves hardware and

software (standard, non standard)Reflect as-is situation of assets in

appropriate asset management systems. Ensure data quality. Provide basis for

asset optimization initiatives. Provide a seamless experience for end users to

order/delete standard hardware and software service catalog items. Manage and maintain adequate stock of new/used

end user IT assets/peripherals (e.g. laptops, keyboards, etc.) to support

continued business operations where required including disposal. Daily

operational issues with suppliers.Responsibility for IT assets budget.

Accountability and responsibility for the asset & configuration management

processActive Contributor to selection of end-user IT

Asset suppliers.Provide end user related feedback to product

responsible and develop improvementsGive proactive feedback and ensure regular

interaction.Actively consults users concerning optimal work

place setup and utilization of assets and services (e.g. WEoF). Yearly planning of asset and service usage

What do I need to qualify for this

role?

Bachelor Degree or higher in Computer

Science, Information Technology, or others related fieldsMinimum 3-5 years working experience in Siemens

IT Strong IT and technology backgroundProficient computer skills and experienceIT processesGeneral IT knowhow with end-user support &

application support Collaboration and Communication across Teams,

Departments and CountriesStrong customer focus orientationExposure to international working environmentIncident and problem management experienceGood communication skillsGood English, both written & spoken skills

and proficient in MS Office

Organization: Siemens MobilityCompany: SIEMENS MOBILITY LIMITEDExperience Level: Experienced ProfessionalJob Type: Full-time