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Customer Success Manager

atIBM Thailand Co., Ltd.

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
A Customer Success Manager drives business value and technology outcomes throughout customer lifecycle with C&CS (Cloud & Cognitive Software) Growth Offerings to support Hybrid Cloud Platform strategy.
  • Responsible for use case identification and value realization for C&CS Growth Offerings
  • Architects and co-creates MVP alongside customer practitioners
  • Drives increased usage and adoption for C&CS Growth Offerings
  • Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
  • Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption
  • Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process
To be successful in this role, you will have to:
  • Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer
  • Co-defines customer roadmap for implementation and value realization alongside customer
  • Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of C&CS Growth Offerings
  • Conduct workshops with customer to align IT architecture , integration & migration requirements
  • Execute customer success plan to drive adoption post-deployment
  • Build and execute retention and expansion plays
Required Experience:
  • Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
  • Technical understanding of IBM Middleware / Software / Cloud Services
  • Experience with enterprise software implementations
  • Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion
  • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
  • Analytical mindset and problem-solving skills
  • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
  • Strong interpersonal relationship building and executive communications skills
  • Can manage multiple customer accounts and projects simultaneously
Preferred Experiences
  • 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
  • Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
IBMReferred_AsiaPacific
Required Technical and Professional Expertise
As stated above
Preferred Technical and Professional Expertise
As stated above
About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Customer Service
  • Management
Job type
  • Full-time
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Company overview

Size:100-500 employees
Industry:Information Technology
Location:Bangkok
Website:www.ibm.com
Founded in:1952
Ranking:4/5

In Thailand, IBM was established on October 30, 1952. Over the decades, IBM Thailand has played a major role in delivering solutions to all types of Thailand businesses through its state-of-the-art technologies, skilled and experienced IT personnel, and its worldwide infrastructure of international ... Read more

Head office: IBM Building 388 Phaholyothin Road Bangkok 10400 Thailand
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