This job has expired
Customer Experience Executive
atEpic AI Marketing Co., Ltd.Front Office - Online Sales & Customer Service
- Respond to customer inquiries regarding product information via Social Media and E-market channels including but not limited to Facebook, Instagram, Shopee, etc. ;with an aim to lead potential customers to purchase, as well as up-selling and cross-selling products to increase sales.
- Work closely with Logistic team to actively share customer’s interest and needs in both existing and new products to help them prioritise inventory planning. Also, regularly follow-up the deliveries to ensure all orders are fulfilled correctly within provided lead-time.
- Review and validate the orders. Contact customer if the order cannot be fulfilled. Following-up cases, assess customer mood, and gather feedback for improvement.
Back office - Order Processing
- Issue order-related documents such as receipts and order tracking details.
- Coordinate with accounting team for reconciliation including payment tracking, transaction recording and documents collections.
- Full responsibility of customer’s order tracking, returned/exchanged orders. Perform a standard quality control and process procedures until return/exchange/refund is succeed.
Based on company growth and capability, may also involve in the area of
- Answering any inquiry via phone (customer service agent)
- Adding products to our website
Experience required
- 1 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 20,000 - 25,000 THB, Negotiable
Job function
- Customer Service
- Administrative
Job type
- Full-time
Company overview
EPIC AI MARKETING CO., LTD. was established in August 2019 in Thailand and operated a variety of businesses encompassing E-Commerce, Health&Beauty, and software development across South East Asia and China. The core pillars is its E-Commerce website: https://buzzstuffs.com/, which sells fashionab ... Read more
Why join us: Successful candidate will be offered an attractive salary with good benefits and welfare. This is an opportunity to be a part of a young and motivated staff with various backgrounds, to experience challenges and grow together with a start-up company.
Benefits
- Five-day work week
- Life Insurance
- Dental Insurance
- Social Security
- Health Insurance
- Job training
- Gym membership
- Annual bonus
- Learning & Development Opportunities