Responsibilities:

- Provide high-quality technical support and customer service to Esri end users and efficient troubleshooting

- Plan, design, test, certify, release, and support ArcGIS products

- Willingness to learn, R&D and apply new technologies such as big data, IoT, data science, machine/deep learning, container-orchestration system in geospatial context

- Promote and align Esri’s ArcGIS platform with the needs of new and existing customers

- Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.

- Prepare and present high-quality technical presentations and demonstrations when needed.

Qualifications:

- Bachelor’s in Computer Science, Computer Engineer, Geographic or other relevant field

- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

- Strong problem-solving and analytical skills

- Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, RDBMS and installation, configuration, and performance of ArcGIS Enterprise and related technologies

- Python or JavaScript for implementation, troubleshooting and software testing, as well as web protocols and formats such as REST and JSON