The Campaign Success Officer at Brandface will have a great opportunity to drive impact across campaign operations, campaign success, and customer service. We are looking for a passionate, disciplined, and highly organized individual to help drive success at Brandface.

Responsibilities

• Help customers understand our solution and products through video demos.

• Support customers with campaign brief creation and related concerns.

• Understand customer needs and ensure that it is clearly communicated with influencers.

• Source relevant influencers for campaigns as per customer needs.

• Coordinate and organize campaigns from start to end effectively.

• Solve any problems that may occur during the campaign process.

• Analyze trends and historical data to improve campaigns and management processes.

• Develop solutions to increase influencer and customer success rate.

• Focus on high quality deliveries and retaining users on both sides of our platform.

• Create educational materials, resources, and tools to enhance user experience.

• Liaise with the finance department to ensure timely influencer payments.

• Gather user feedback and provide suggestions to improve our products and offerings.

• Find ways to increase the quality of customer service.

• Deliver daily updates and weekly performance reports.

• Support the business and technology team with internal short and long-term objectives.
   

Highlights

• Multinational company with global ambitions.

• Start-up environment with a steep learning curve.

• High career development opportunity.

• Chance to shine within marketing-technology.

• Key role in a business that benefits society.
   

Requirements

• Fluent in Thai (written & spoken) and Advance in English.

• Educational background in Marketing, Communications, Business, or related field.

• Proficient in Microsoft Office/Google Suite (especially Excel/Sheets).

• Minimum 2 years of experience in advertising/media/marketing/PR: account management, campaign management, project coordination, or similar. Influencer experience is a bonus.

• Strong work ethic, highly organized, great time management skills, resourceful.

• Own a laptop (none provided).

Benefits

• Competitive Salary

• Social Security

• Remote work during Covid-19
   

We are looking for someone who wants to take their career to the next level. If you can imagine yourself as a regional leader, speaking to thousands of people, within 3-5 years, we want to interview you. If you care about social impact and want to drive new jobs for millions of people globally, we want to speak to you. If you love account management and everything that comes with it, such as quick problem-solving, attention to detail, customer satisfaction, and retention strategies, then you guessed it, we want to speak with you! If you are highly organized, great with people, and have the fire in your belly, reach out and schedule your interview today!