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Customer Service Partner Specialist - Vietnamese (Based in Bangkok)

atBooking.com

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!

Who we are:

Booking.com is the planet's #1 accommodation site. Booking.com's diverse team, 18,000 strong, is united by a single mission: to empower people to experience the world. Whether in Bangkok or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8,000 people, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

  • The next start date is in March 2019.
  • This position is based in our Bangkok Customer Service office.

We offer you many benefits when joining our team.

  • Full time paid training
  • Annual leave entitlement
  • Quarterly bonus plan
  • Work schedule provided 4-6 weeks in advance
  • Catered lunch or dinner depending on your work schedule
  • Booking.com discount
  • Health insurance
  • Continuous growth potential, and free and on demand professional training courses

Want to apply?

If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

  • Be the first point of contact for Booking.com's accommodation partners by phone and email; resolving low to high complexity questions and queries, such as modifications to rooms, rates, and availability, extranet tooling, special requests, more technically advanced requests etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.
  • Fluency in English and Vietnamese
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Bachelor's degree with minimum 5 years working experience a related field
  • You are currently based in Thailand or Vietnam
Experience required
  • 2 years
Career level
  • Entry Level
  • Middle Level
Job function
  • Customer Service
  • Hospitality
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Tourism / Travel
Location:Bangkok
Website:Careers.Booking.com
Founded in:2004
Ranking:4/5

Booking.com BV (the company behind Booking.com, the market leading online hotel and vacation rentals reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel and vacation rentals markets. Book ... Read more

Why join us: Our talented people, strong foundations, hard-won experience, diversity of cultures and global ethos help us get it booking right each day. Booking.com gives each employee the power to make decisions, as well as responsibility for these decisions, but when we work together – across cultures, countri ... Read more

Head office: Level 34, Interchange 21 399 Sukhumvit Road Klontoey Nua, Wattana Bangkok 10110 Thailand
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WorkVenture gives you an inside look at what it's like to work at Booking.com, office & team photos, reviews and more. This is the Booking.com Company Page. All content is posted anonymously by employees currently or previously working at Booking.com.Apply to Inno consApply to AlrightApply to MarvelApply to Aeon