Bangkok Marriott Marquis Queen's Park
This job has expired
Reservation Agent
atBangkok Marriott Marquis Queen's Park- Provide customer service to travel agents/agencies relative to commission requests, problems, and concerns.
- Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation.
- Act as a resource for all product lines in researching commission inquiries and utilizing the CTAC system.
- Answer questions regarding the Famtastic Program, IATA questions, and various travel industry issues.
- Maintain and update all wholesaler computer database information, including assigning wholesaler identification numbers and entering address changes.
- Monitor wholesaler production for room night compliance.
- Ensure clarity and consistency of wholesaler facts/rate pages in MARSHA/Merlin computer system.
- Provide customer service to group intermediary partners relating to the Meetings Excellence program on inquiries via automated e-mail (AVAYA).
- Provide service support for inquiries on the Plantastic Program.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Job function
- Hospitality
- Customer Service
- Receptionist
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Hotels / Hospitality
Location:Bangkok
Website:www.marriott.com
Founded in:2017
Ranking:5/5
Marriott International’s value proposition as an inclusive employer is simple: Find Your World. With more than 5,700 properties and 30 brands worldwide, the opportunities in a Marriott career are endless. Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, ... Read more
Why join us: Marriott’s culture of “putting people first” is very close to my culture and it affords the opportunity to make a positive impact in many people’s lives.
Job location: Khlong Toei
Head office: 199 Sukhumvit Soi 22
Benefits
- Company uniform
- Learning & Development Opportunities
- Annual bonus
- Professional development
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