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Customer Experience Specialist - English & Thai
atAgoda Services Co., Ltd.- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
- MUST have good command of spoken and written ENGLISH language and Native Thai.
- At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute.
- Willing to work on rotating shifts.
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality.
Experience required
- 1 years
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Tourism / Travel
Location:Bangkok
Website:www.agoda.com
Founded in:2005
Ranking:4/5
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq: BKNG), Agoda has a network of over 2,000,000 vacation rentals and ho ... Read more
Why join us: The Agoda Thailand offices are staffed by a team of multi-national professionals. We are expanding our business around the world and are looking for dynamic people to help the company grow. Agoda is located in the heart of Bangkok in the Offices at Central World, and offer huge career opportunities ... Read more
Job location: Pathum Wan
Head office: The Offices At Central World ชั้น L6,L7,L27 ถนน พระราม 1 Pathum Wan, Bangkok 10330
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave
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