Customer Service Specialist - Chinese

Agoda.com is one of the fastest-growing online hotel platforms worldwide.

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists to be based in our Malaysia and Thailand offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!


Responsibilities

  • You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Qualifications

  • We are looking for individuals that have an excellent command of spoken and written Mandarin, and Cantonese in advance, with the ability to read and write English.
  • Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays (including CNY) and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.

SALARY

Salary negotiable

EDUCATION PREFERRED

  • None

AGE PREFERRED: FROM 22 TO 30