You'll work in an awesome atmosphere. We enjoy what we are doing and you would be able to see that immediately after you join the team You'll be able to do a lot of different things: Working for a startup company like HotelQuickly is a bit different than working for a corporation. It will allow you to try on a lot of different hats, even that weird one that you didn't think you would ever like You'll have more responsibility: We will push you to be more versatile, more reliable, and more productive than in any other project you'd undertaken. And you will like it! Pizza Wednesdays!

• Respond communications via email, chat and phone call regarding inquiries from customer and hoteliers; (Productivity) (SLA)
• Handle and solve customer complaints; (Problem Solving) (CSAT rating)
• Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;)
• Teamwork and contribution on knowledge base

• Bachelor's Degree in any fields (New Graduates are also welcomed)
• Flexible to work night shift and different shift plan.
• Fluent in English.
• Able to communicate in Chinese (reading, writing and speaking)
• Positive attitude and Service mind.
• Proactive person with good knowledge of computer and mobile applications.
• A typing speed above 40 WPM.
• Experience in Telesales or Call Center is a plus.
• Background in service or travel business will be considered as an advantage.
• Open for all Nationalities