ประกาศงานนี้หมดอายุแล้ว
System Analyst - Fulfillment , System Analyst - Security
ที่โลตัส (เอก-ชัย ดิสทริบิวชั่น ซิสเทม จำกัด)- System Analyst - Fulfillment, Security
- IT operations for Logistic/Transportation business
- Call handling experience in IT Service Desk
Key Responsibility
1. System Analyst - Fulfillment
- Investigate and diagnose technology issues reported via Service Desk or Operational Monitoring
- Collaborate with colleagues, peers, systems analysts and managers to resolve/escalate incidents/problems
- Identify wide impact issues and involve relevant teams to resolve within SLA
- Identify similarities, co co-relate incidents and raise problems records/defects for the support teams to identify a solution/workaround
- Retain ownership of customer’s issues and keep them informed of the progress
- Possess detailed knowledge of relevant SLA’s and their implications for support
- Possess in in-depth knowledge of processes and good grounding across technology wide procedures
- Identify, recommend and implement process improvements
- Publish knowledge base articles for any new issues identified
- Keep up to date with technology and use this knowledge to improve resolution times
- Identify the need for training and able to coach peers and team members on latest developments in Technology
- Generate and discuss daily/weekly/periodic reports relevant to calls and tickets volume
- Monitor call queues and assign relevant skills to Systems Analyst and ensure call volumes are evenly distributed
- Perform random audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
2. System Analyst - Security
- Actively look for security vulnerabilities in our application and network, reporting issues and describing possible solutions.
- Design and maintain IT Security policy, standards and processes.
- Stay up to date with security news, keeping an eye out for the latest vulnerabilities and remedies emerging in the field.
- Actively liaise with the infrastructure team and the development team to ensure a secure environment, hardening and testing.
- Provide regular reports auditing of security measure, security incidents, services and latest changes, as well as compliance to corporate policy and standards.
- Provide security incidents respond as per Service Level Agreement (SLA).
- Have responsibility for Application Security assessment to identify security weaknesses within Application.
- Other Security Operations related tasks as assigned.
Qualifications
- Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
- 1-3 years’ experience in IT operations, development or programming for Logistic/Transportation business
- Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis
- Experience in troubleshooting windows desktop related issues and its applications
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand
“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”
ประสบการณ์ที่จำเป็น
- 5 ปี
ระดับตำแหน่งงาน
- ระดับหัวหน้างาน
เงินเดือน
- สามารถต่อรองได้
สายงาน
- ไอที / เขียนโปรแกรม
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communi ... อ่านต่อ
ร่วมงานกับเรา: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People who love to crea ... อ่านต่อ
สวัสดิการ
- กองทุนบำเหน็จบำนาญ
- จ่ายค่าทำงานล่วงเวลา
- ประกันชีวิต
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน
- โอกาสในการเรียนรู้และพัฒนา
- ประกันสุขภาพ