Were looking for a training associate to assist our retail training manager in developing a training program for our retail employees. The successful candidate has to plan, organize, and execute training sessions. He/she is expected to spend about 50% of the time at the stores.

He/she has to ensure that our staff is well-trained in-store operational tasks, selling skills and problem-solving skills to maximize customer satisfaction while in store.

Responsibilities

Assist the retail training manager in developing new training materials, bible and platform from scratch working closely with the whole retail team, HR and engineering team. This includes:

In-office training program

Online training program

In-store training

Understand the O2O retail models and implement training relevant to each retail model

Onboarding new retail staffs, assess staff skill and assign them with training sessions

Train all key areas of retail day-to-day operation including cashier management, salesfloor management, fitting room, customer service, selling skills, tech feature related to customer experiences, and other relevant skills that maximize customer satisfaction

Coaching and identify an area of development of retail staffs to improve their skills

Help training manager assess employee skills, talents, performance and prepare written evaluation with improvement advice

Research and identify future training needs and create a curriculum to facilitate that training and continually improve the existing training curriculum to meet the changing needs of the retail team and organization

Assist the retail training manager in creating and executing mystery shopping and customer survey

Qualifications:

Bachelors degree, Masters preferred

3-5 years of experience in sales and training in the relevant industry

3+ years of working in the retail industry

Have a good analytical skill, presentation skill, teaching/ coaching, and outstanding communication skills

Innovative, people-oriented, self-starter with good interpersonal skills,

Deep understanding of retail day-to-day operations, detail oriented and numbers-driven

Experience in designing and implementing curricula

Excellent team - building, organization, strong customer service minded, pleasant personality, positive attitude, motivational and leadership skills

Good understanding of technology and O2O retail

Fluent in English