Pomelo is looking for a Customer Service Associate. You will be working closely with our Customer Service team to improve the service & quality provided to the customer and also maintain the standard for long term success.

Job Description

Interact with customers and provide customer care via Social Media, Live Chat, E-mail and Phone Call

Deliver an exceptional service throughout all contact channels to customers.

Be able to handle all requirements to meet the customer expectation.

Have a sense of positive judgment and be able to take ownership.

Going above and beyond to make each customer happy.

Qualifications

At least 1-year working experience in a customer service related function

Be able to work in shift time, day off and public holidays (Evening shift will have allowance)

Having a strong service mind, positive thinking and can do attitude.

Enthusiastic and adaptable.

Strong communication and interpersonal skills.

Good command of speaking and written in English and Bahasa