Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Single point of contact (SPOC) on Operations aftersales service to Key account customer

Job Description

• Single point of contact (SPOC) on Operations aftersales service to Key account Customer
• Overseeing the entire planned maintenance cycle for customer's critical services
• Provide data information that customer needed.
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
• Conduct monthly Performance Reviews basically covers the following:
• Previous meeting minutes
• Present monthly network availability report
• Summary of Incidents
• Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan
• Response VOC(voice of customer) and coordinate relate team to improve our service.
• Manage Major/Critical Activity which impact to Key account customer

Qualifications

• Bachelor's degree in information technology, engineering, or a related field.
• At least 5 years' experience working in Telecom ,IP Networking , Cloud or Microsoft service
• Excellent managerial skills and ability to collaborate with team members.
• Strong problem solving, analytical, judgment, negotiation and decision-making and time management skills.

Recruiter

Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)