āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
Job Posting Location
Job Summary
Initiate actionable insights of new products or services to enhance contact center operations efficiency, reduce inquiry calls to agents, migrate calls to self-service channels & improve sales.
Act as a trusted advisor to comprehend business needs of internal customers & expand Voice AI technology as a service for operations or process
Be the subject matter expert to share knowledge and experiences in terms of success story, value drivers & success metrics to grow new business & revenues with external customers.
Represent 1st tier to troubleshoot and as an escalation point for incidents or issues, identify root causes & report problem solved.
Drive continuous improvement, comprehend customer technology trend, understand as-is process, define to-be solutions, develop KPI trackers and performance analysis reports.
Communicate conceptual and detailed solutions to IT & SCRUM room to ensure design for testability and impact analysis assessment for project priority alignment.
Execute live customer testing, post-production monitoring & performance tuning escalation.
Job Description
Initiate actionable insights of new products or services to enhance contact center operations efficiency, reduce inquiry calls to agents, migrate calls to self-service channels & improve sales.
Act as a trusted advisor to comprehend business needs of internal customers & expand Voice AI technology as a service for operations or process
Be the subject matter expert to share knowledge and experiences in terms of success story, value drivers & success metrics to grow new business & revenues with external customers.
Represent 1st tier to troubleshoot and as an escalation point for incidents or issues, identify root causes & report problem solved.
Drive continuous improvement, comprehend customer technology trend, understand as-is process, define to-be solutions, develop KPI trackers and performance analysis reports.
Communicate conceptual and detailed solutions to IT & SCRUM room to ensure design for testability and impact analysis assessment for project priority alignment.
Execute live customer testing, post-production monitoring & performance tuning escalation.
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
āļāļĢāļīāļĐāļąāļ āđāļāļāļ§āļēāļāļāđ āļāļīāļāđāļāļĢāđ āđāļāļāļĢāđāļ§āļīāļŠ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ) āļŦāļĢāļ·āļ āđāļāđāļāđāļāļŠ (AIS) āđāļāđāļāļāļđāđāļāļģāđāļāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄāđāļāļĢāļāļĄāļāļēāļāļĄāđāļāļĨāļ·āđāļāļāļāļĩāđ āđāļāļĒāļāļĢāļ°āļāļāļāļāļļāļĢāļāļīāļāļŦāļĨāļąāļ āđāļāđāđāļāđ āļāļĢāļīāļāļēāļĢāđāļāļĢāļĻāļąāļāļāđāđāļāļĨāļ·āđāļāļāļāļĩāđāđāļāļāļĢāļ°āđāļāļĻ āļāļĢāļīāļāļēāļĢāđāļāļĢāļāļāļāļĢāļ°āļŦāļ§āđāļēāļāļāļĢāļ°āđāļāļĻ āđāļĨāļ° āļāļĢāļīāļāļēāļĢāđāļĢāļĄāļĄāļīāđāļāļāđāļēāļāļāļĢāļ°āđāļāļĻ āđāļāļĒāđāļāļāļĩ 2556 AIS āđāļāđāđāļŦāđāļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļēāļāļ§āđāļē 41 āļĨāđāļēāļāđāļĨāļāļŦāļĄāļēāļĒāđāļĨāļ°āļĄāļĩāļŠāđāļ§āļāđāļāđāļāļāļēāļĢāļāļĨāļēāļāđāļāđāļāļī ... āļāđāļēāļāļāđāļ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: AIS āļāļđāđāļĨāļāļāļąāļāļāļēāļāđāļāļāļāļāđāļāļāļĢāļāļāļāļĢāļąāļ§ āļāļĢāļīāļĐāļąāļāļŊ āļāļķāļāļĄāļĩāļāđāļĒāļāļēāļĒāļāļđāđāļĨāļāļāļąāļāļāļēāļāļāļąāđāļāļāđāļēāļāļŠāļļāļāļ āļēāļāļāļĢāļāļāļāļĢāļąāļ§āđāļĨāļ°āļŠāļąāļāļāļĄ āđāļāļ·āđāļāđāļŦāđāļāļāļąāļāļāļēāļ āļŠāļēāļĄāļēāļĢāļāļāļāļīāļāļąāļāļīāļāļēāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ āļĄāļĩāļāļ§āļēāļĄāļŠāļļāļāđāļāļāļĩāļ§āļīāļāļāļēāļĢāļāļģāļāļēāļāđāļĨāļ°āļāļĢāļāļāļāļĢāļąāļ§ āđāļāđāļĨāļāļāļļāļĢāļāļīāļāļāļĩāđāļŠāļ āļēāļāļāļēāļĢāđāļāđāļāļāļąāļāļāļ§āļĩāļāļ§āļēāļĄāļĢāļļāļāđāļĢāļāļĄāļēāļāļāļķāđāļāđāļĢāļ·āđāļāļĒāđ AIS āļāļĢāļ°āļŦāļāļąāļāļāļĩāļ§āđāļē âāļāļļāļāļĨāļēāļāļĢāļāļ·āļāļāļģāļĨāļąāļāļŠāļģāļāļąāļâ āļāļĩāđāļāļ°āļāļģāļāļēāđāļŦāđāļāļĢāļīāļĐāļą ... āļāđāļēāļāļāđāļ
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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