Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Incident Manager for Telecom solution

Job Description

Job Responsibilities

• Single point of contact SPOCon Enterprise MajorCritical Incident of TELCO Service and MajorCritical incident of each SKA customer
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment
• Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews
• Identify, initiate, schedule and conduct incident reviews to find out the improvement plan for each majorcritical incident
• Manage major or critical Incident to resolved with in SLA committed
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable

Qualifications

• Bachelor's degree in information technology, engineering, or a related field
• At least seven yearsexperience working in Telecom & IP Networking
• Excellent managerial skills and ability to collaborate with team members
• Strong problem solving, analytical, judgment, negotiation and decisionmaking and time management skills

Recruiter

Alisa Promchotchai (อลิสา พรหมโชติชัย)