Position:Service Engineer Report to: Service Support Manager Department: Service Support Department

Key Objective: Provide end-to-end technical support primarily for Regional Headquarter customer base. This position requires to travel around EPSON Singapore region (Singapore, Thailand, Philippines, Indonesia, Malaysia, and Vietnam).

Working Hour: 8:30 – 17.30 (Mon – Fri)

• Provide technical support for
• Technical phone support
• Onsite technical support
• Tradeshow support including printer set up and calibration, demonstration and tear down.
• End-user training
• Be an Ambassador for Epson Sure Color F2000-series machine, a direct-to-fabric (DTF) inkjet printer (EPSON DTF)

• Male, Thai Nationality, Age not over than 35 years old
• Diploma's /Bachelor's/ Master's Degree in Electronics, Computer Engineering, Technical or related field
• At least 2 years of experience in field engineering positions in technical department in industrial Fabric, Textile, Garment
• Knowledge of inkjet printing technology
• Knowledge in RIP software (Raster image processing software),
• Knowledge in color theory and materials/ chemicals used in the printing industry
• Knowledge of textile process for textile digital machine and sublimation digital machine
• Knowledge of personal computers, Microsoft Windows and Linux operating systems
• Have an experience in technical support specializes for DTF (direct-to-fabric inkjet printer), LFP (Large Format Printer ) , RIPS (Raster image processing software) and LIJ (Large Inkjet Printer ) for End User, SI (Systems Integrator) , ASP (Authorize Service Partner) and Call center team (new product, refresh and update technical knowledge) are more advantage
• A self-motivating personality that can independently manage a large service territory (includes effective management of Epson assets i.e. parts, tools, company information)
• Good communication skills and customer focused
• Required language skills: Fluent in Local Language and English
• This position requires extensive regional travel at short notice