Job Purpose

• Overall onsite from customer call until job completed
• Review on site process
• Work with ASP (Authorize Service Partner)  to develop and enhance on-site partner

Job Description

Technical Training

• Technical support specializes for Epson Product for End User, SI, ASP (Authorize Service Partner) and Call center team (new product, refresh and update technical knowledge)
• Advisor for any technical knowledge concerns and continue to monitoring their technical skill. 
• Regular visit ASP (Authorize Service Partner) and on the Job training to get more knowledge support and get more experience sharing.

Support spare parts 

• Responsible for standardize spare part forecasting calculation
• Implement solution to support any spare part shortage cases.
• Support spare parts refurbish process for product concern

Installation new machine support

• Closely to support for installation new machine  concern with sales team
• Attend technical training for skill up technical knowledge, update product information from Regional Office.

Qualification:

• Male, Thai Nationality, Age not over than 37 years old
• Bachelor’s/ Master’s Degree in Electronics, Computer Engineering or related field
• At least 1 years of experience in customer and service support or IT product management
• Good command of English
• Able to travel domestic and international

Working Hour: 8:30 – 17.30 (Mon – Fri)

Successful candidates will be given attractive remuneration package and career opportunities.
Please send your complete resume, stating expected salary and one recent photo to:

Human Resources Department
EPSON (Thailand) Co., Ltd.
42nd Floor, Empire Tower, 1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
Tel. 0-2685-9888